TouchSmart 610-1010t: subwoofer not working is not in playback mode

I have an external box connected via the 3.5 mm jack on the back of my computer.  After the upgrade to Windows 10, he stopped working with all the reading (itunes, videos online, windows media).  It works, however, when I test the speaker in the interface of beats.  The integrated speakers still work perfectly. I uninstalled the driver IDT and reinstalled, still nothing.  All the drivers appear to be up-to-date.  Any ideas?

Hello @Papakins,

Thanks for the quick response!

@Malygris1 is currently out of the office, so I'll take him.  Have you tried installing the driver IDT using compatibility mode Windows 10, as indicated in the previous post?  I understand that the external speakers work, when you use the interface of beats.  Have you tried to restore the BIOS?  You can use the following document can help you:

HP Notebook PC - restore BIOS

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: HP Desktops

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