Transfer to warm CVP - keyword 'media' for the IP address of the Media Store?

Greetings,

There is a nice feature in the microapp normal CVP scripts where the ECC user.microapp.media_server as the 'media' string variable is defined, and inserted the expressions 'ip host media a.b.c.d' and "ip host media-backup l.m.n.o" on the catwalks.

This committed an automatic retry mechanism should files WAV is not found on the first server of Media Store.

When the heat via a queue transfer is set up, the route on CallManager point triggers a script through the number dialed, which performs a translation of a Type 2 CVP course. That VB CVP is added to CallManager as a H323 gateway with game media endpoints. VB should be configured to talk with the guard to solve the second agent phone when they are targeted by the ICM router. It took a little while to get this working, and I'm not sure that I completely understand who does what in this system (the CVP Blues).

But I have a question.

If I use 'media' here to play the music on hold in the queue there are poor extraction. Substituting the IP address of the media store has solved the problem.

Am I right in thinking that the VXML to this action takes place outside of the voice browser CVP on Type 2 (and not the bridge) and therefore 'media' does not solved?

Is it a framework (pair of parameters) can be done in the CVP speech browser to allow the 'media' keyword must be used in routing ICM scripts and get the retry system that seems to be the gateway? I looked at all the parameters of VB in VBAdmin, but none of them seem suited look.

I have observed with the script normal microapp instructions to try again come in fact the application server when fetch the first bad happens. The application server seems so be sure that the pair meets and promotes this one as the first to try. I see a similar behavior with TTS.

I wish I could have the hot transfer working with redundancy with normal microapps regarding media stores. Is this possible? Is the standard answer to use a content Services switch?

Kind regards

Geoff

Geoff,

You are right that in this case, the voice browser CVP will play guests. To enable failover of media server in this mode, simply set the 'media' host name in DNS (or in etc/hosts if you don't have DNS) to have two IP addresses for the two media HTTP (do a "ipconfig/displaydns") servers. The voice browser CVP will try all of the IP addresses that the 'media' hostname resolves to in case one fails. There will be a little late at the beginning of each call, then the voice browser tries to access the main media server, however, for the rest of the call, the voice browser will continue to use the backup there will be no further delay in the call. See 'ShowMediaServerTimeout' and 'ShowMediaServerTries' in the Setup Guide & Admin CVP. Note that the host name does not need to be 'media' - there just need match everything that was put in the ICM media_server ECC script variable.

The CVP voice browser cannot use CSS to load balancing media server or failover for two reasons:

o CVP Voice Browser does not support the implementation of cache or HTTP redirect and would therefore require the CSS to the proxy the media stream for all audio files for each call.

o the CSS has been con¸u to serve Web pages, not large amounts of voice traffic in packets. A steady stream of audio files would have an impact on the serious performance on the CSS.

Tags: Cisco Support

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