Trial version always after using the redemption code, but... Update account :'(
Hi all
I bought yesterday after effects and Premiere Pro.
I used the code redemption I received but CC after and first are still in trial version.
My account is OK, it says I have a subscription for one year for two software...
I tried uninstalling and reinstalling several times, but it is still in trial version...
I don't understand...
Nobody helps me?
Thank you to
Corentin
Hi Corentin33,
You can also try the host file, to then download and run the Adobe Creative cloud tool cleaner and select the host setting Fix file.
The Adobe Creative Cloud Cleaner tool allows to solve installation problems
If it still gives you the same question, I would advise you Contact Customer Care
*Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.
Select the exact options indicated below in the capture to get support of screen options:
Let us know if that helps.
Tags: Adobe
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