Trio, 700wx Sprint - shortcuts to your voicemail

I had Sprint port my landline home phone to my Treo 700wx. My old Sprint # is gone, cell death. Phone has been reset hard by Sprint for the new #. Then I used Sprite to restore all my software and settings (was saved to my SD card).

Now comes the problem: there are 3 shortcuts in WinMobile 5 to dial the voicemail:

(1) press #1 on the physical keyboard.

(2) press #1 on the virtual keyboard on the touch screen.

(3) click the "voice mail" link on my screen 'Today' when a new voicemail is left for me.

I programmed the button #1 physical to dial my voicemail, works very well. HOWEVER, the other two methods always dial my old cell # who is now dead. I can't find a way to tell mobile Win to compose the new cell #.

Sprint technical support cannot find a Solution. We reprogrammed the phone several times, even replaced the phone is mounted.

When the telephone is set and programmed from scratch, all right. But when I restore all my other software using Sprite Backup, somehow Win Mobile programs the other two methods of voice mail to the old cell #.

Does anyone know how to access the fields in Win mobile 5 code to program my new cell #?

BostonDad wrote:

I had Sprint port my landline home phone to my Treo 700wx. My old Sprint # is gone, cell death. Phone has been reset hard by Sprint for the new #. Then I used Sprite to restore all my software and settings (was saved to my SD card).

Now comes the problem: there are 3 shortcuts in WinMobile 5 to dial the voicemail:

(1) press #1 on the physical keyboard.

(2) press #1 on the virtual keyboard on the touch screen.

(3) click the "voice mail" link on my screen 'Today' when a new voicemail is left for me.

I programmed the button #1 physical to dial my voicemail, works very well. HOWEVER, the other two methods always dial my old cell # who is now dead. I can't find a way to tell mobile Win to compose the new cell #.

According my 800w, I suspect that your old number is in the registry, this Sprite Backup restores. I installed a free software named PHM Registry Edit. I used the tools > Find to search for the last 4 digits of my cell phone number. I found it in these two locations including its highly relevant to your question:

\HKCU\Palm\State\Messages\VMail\VMailNumber

\HKCU\Software\Microsoft\VMail\PhoneNumber1

Now... edit the registry of Windows Mobile is just as dangerous as edit your Windows registry desktop base, but you have a backup already, so I suggest to try to change these two values to your new number and see if that fixes it.

(Sprint probably does not have this in their book because encourage users to try a Registry Editor could make supporting exponentially harder phones...)

It work?

Message is about: Treo 800w (Sprint)

Tags: HP Tablets

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