Trojans locking a pc

My 80 year old father rang just to say that he received a message on his pc, threatening to close his pc so it na not go and buy a few cards to pay to access some * site (that he may or may not have consulted?). He went to look for the card, but luckily the guy in the shop told him not to do so. He was lucky in that regard, except that now he has a pc that does not start. He gets just apparently a blank screen. I know, that I'm not with him and his knowledge of pc is limited so can't really explain what happened. It is very panicking and a very worried about how to solve this problem. I'll make him visit the weekend to try to resolve this, but do not know what to expect or where to start. Help would be welcome.

Hello

Really need the name of the Malware that did this as disposal methods vary.

You can try this method.

Scan of Malware in Safe Mode with network.

http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

Windows Vista

Using the F8 method:

Restart your computer.
When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
Select the Safe Mode with networking with the arrow keys.
Then press enter on your keyboard to start mode without failure of Vista.
To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
Do whatever tasks you need and when you are done, reboot to return to normal mode.

Once in Safe Mode with network, download and run RKill.

RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.

http://www.bleepingcomputer.com/download/rkill/

Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:

http://www.Malwarebytes.org/products/malwarebytes_free

See you soon.

Tags: Windows

Similar Questions

Virus Trojan me locked out of my computer

I got a Trojan virus on my computer (windows 7) and when I tried to wipe my hard drive so what if my computer locked up on me before I could finish saying that I have to enter a user name and password, but I never create a. I'm completely locked out of my computer! Help please!

Hello

1. who is the administrator of the computer?

2 did you remove the Trojan completely from the computer?

3. What do you mean by "When I tried to wipe my drive hard so what if my computer locked up on me before I could finish saying that I have to enter a user name and password"?

4. you try to reinstall Windows?

Method 1: Test the problem in safe mode.

Check if you receive these error messages in safe mode. Visit the link below to find out how to start the computer in safe mode.

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

If you are able to start the computer in safe mode, perform the system restore and check.

Method 2: Run the system restore.

What is system restore?

http://Windows.Microsoft.com/en-us/Windows7/what-is-system-restore

Important: System Restore will return all your files non-system as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

Method 3: Execution of analysis online.

A quick way to search for viruses is to use an online, such as the Microsoft Safety Scanner scanner. The scanner is a free online service that helps you identify and remove viruses, clean your hard drive and generally to improve the performance of your computer.

To run the Microsoft Safety Scanner.

a. go to the page Web of the Microsoft Safety Scanner Download scan.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

b. click on Download nowand then follow the instructions on the screen.

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Important: All by performing the analysis on the hard drive, if bad sectors are found on the hard drive when scanning try to repair this area if all available on which data may be lost.

How to remove a computer virus?

http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

Registry warning

To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/)

How to back up and restore the registry in Windows

Let us know if it helps!

Safari is locked with"Trojan Virus".

Apparently, I have somewhere went wrong the other day. Now, Safari displays just a warning box telling me computers blocked a Trojan horse and call a number 844 to help get rid of it. About 6 of them on the screen, and if I do anything in Safari, I get 3 or 4 more. Does not seem to do anything else, or that affect other programs. Any advice?

Choose force quit from the Apple menu, close Safari and then run it with the SHIFT key is pressed. If the message reappears, disconnect the computer from the Internet and close the tab Popup came.

(140629)

My category of bookmarks in the toolbar has a logo of Trojan on four of the dropdown menu items.

I have a desktop Mac G5 with OX 10.5.8. My Safari browser has been hacked with malware of TH, and so I removed it because it is too old to update to the Mavericks.

I am now using Firefox. I now see that the Trojan horse is rooted in my bookmarks bar, on the drop-down menu Options. I was trouble reset Firefox and I can't the Malwarebytes that I downloaded to open and run. I deleted the history, cookies, cache them on my computer. I also deleted the Java, MSN and email old, mail and setting the hard drive.

I'm a Low-Tech techno. Thank you for your ideas,

svidor

You are able to give screenshots or other information so that we know more about your problem.
- How to make screenshots
- How to make a screenshot of my problem?
I don't know what the Trojan horse is / was, but there were a few reports of pseudo ransomware. This requires money and creates the impression that Firefox is locked. If you're lucky and you have this kind of problem, it is easy to get out of.
- See for example this thread/questions/981475
If you have book marked sites with malware Firefox rents an option to forget the sites that can solve the problem.
- See delete websites suggestions of the Awesome Bar_clearing-all-items-for-a-single-site

Equium L40 very slow and Windows Defender found a Trojan horse

I was wondering if you could help me with a situation.

Turned my laptop on and Windows Defender found a Trojan, so I chose all clear. Then it arrived 5 minutes later and I pressed on delete everything again.

Afterwards my internet is incredibly slow and often freezing.
Opening files and folders often locked up but I could still click on the red X if it took 30 seconds to close after that I clicked on the X.

I get now random pop ups not even on the internet.

Do you have any suggestions?

Thank you.

Hi Kieran

Have you tried different antivirus software?
I would recommend this. I use a software called Antivir freeware antivirus and it is nice.
It of free and you can download it from various internet sites.

In addition, you could use an Ad-aware to kill this Trojan horse. It of also for free and maybe it could be useful too.
Google just to download it for free.

If you won't be able to remove the virus from your system by using programs like Antivir, antivirus Norton antivirus, etc. and then use your Toshiba Recovery CD.

I think this should help.

Good bye

Post edited by: Jaba

Virus or Trojan or something else that will activate the guest account?

My computer is very slow, and every time I wake it from sleep I notice that the guest account has been enabled. So I go into Control Panel and then users and groups and disable the guest account unblocking of the user and groups with my password, remove the check mark beside guest account and lock user accounts. However, even if I am away from my computer, the check mark next to guest account gets back and the guest account enabled.

Nobody else uses my computer. Does anyone know of a Virus, Trojan, Bot, or anything else that might be my computer hijacking. I have ClamXav, but nothing was found after several scans. Help please.

It is not a virus. Viruses don't do that sort of thing.

Earlier, I think I've found that putting on find my Mac would automatically allow the guest account. Not sure if this is still true today. You can check by turning off to find my Mac, disable the guest account and then verify.

Microsoft offers a download to remove a locked dll file

I am manually removing any iTunes (installation has been altered) there is a file in the iTunes folder called itunesminiplayer.dll

I get access is denied, the file is locked (iTunes offer no. HELP WITH THIS) there are software available but it comes with viruses and other software then install it.

Good day to you Wunders,.

Thank you for your time.

DLL locked. files will not remove, you must use a specialized program to delete. I had already tried the unlocker Cedrick Collomb above my AVG security identified a Trojan horse (which is now in my forties) was inside the download. CNET notifies you on this issue, but said no viruses.

I can recommend the first site http://www.ehow.com/how_8526319_delete-locked-dll.html which then leads you to the second site http://www.gibinsoft.net/gipoutils/fileutil/index.htm you leave this window open until the installation is complete, it works very well.

locked Windows XP network connections

I was struggling for the last 2 weeks with my ip address does not change do not. I've been in contact with my ISP technology support and we found the network connections is locked. When I click on the Connect box icon nothing happens. When I right click the icon and select the State that nothing happens. I can't access one of the parameters. so I uninstalled and reinstalled it and its doing the same thing. I have 2 computers hooked up to the same modem and they another computer's network connections works when I click on the link, it opens a connection status window box. so, how can I unlock or whatever to make it work again? I tried everything I can think of. I have internet access and can get online.

This problem was caused by a Trojan virus. It spread across my operating system. I had to use a hard drive cleaner and completely erase the hard drive. That took five days to do. When he finally finished, I reinstalled Windows XP. My ISP Bright House gave me another modem, with its own security and firewall so that it will not happen again.

Thank you very much for the help.

Virus, TrustFighter, lock up.

I was on the home page of Microsoft when viral alerts infiltrated. Trust Fighter seems to be affiliated with MicroSoft. He asked me to register for $39.00 and, of course, now they have all my information. The Fifhter Trust was simply a loop for the scans. My computer is LOCKED IN PLACE. I called my credit card company to see if they had charged. The company name is an ABD, 800-527-2229, AND they charged $99.00. $99.00 for a locked computer. Help, please! I tried the web link that was given to me, EMAIL GONE earlier. Seems to be false. I was such a sucker today.

You must call your credit card company and do a chargeback, because you've been scammed. Also, you need to immediately cancel your credit card and send you a new since the bad guys now have your credit card number.

Your system is infected with a rogue antivirus program. It's called "thugs" because he pretended to be a good guy but is really bad.

Search for removal here Bleeping Computer how removal steps - of - http://www.bleepingcomputer.com/forums/forum55.html
or here - Malwarebytes malware removal Guide - http://tinyurl.com/5xrpft

Malwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you don't need to buy these programs.

These can work for you, and all can be good. However, in many cases the computer will also infected with other horses of Trojan and protected by a rootkit. These machines are extremely difficult to clean.

If your machine is one of these cases, either get guided help to one of the following specialized forums OR backup your data and do a clean install of Windows. It's your choice. If you don't know how to back up your data or how to do a clean install, you can take your machine to a local computer professional. I do not recommend using BigComputerStore/GeekSquad types of places.

PLEASE DO NOT DISTRIBUTE NEWSPAPERS IN MS FORUMS

http://aumha.net/viewtopic.php?t=4075 - display FAQ
http://aumha.NET/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/Forum/cleanup
http://www.GeeksToGo.com/Forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://www.Malwarebytes.org/forums/index.php?ShowForum=7 MS - MVP - Elephant Boy computers - don't panic!

I NEED HELP ON MY COMPUTER, SOMEONE CHANGED MY PASSWORD AND LOCKED ME! ___

I HAVE A LAPTOP ACER WHO ARRIVED AT FULL LOAD WITH WINDOWS VISTA. NO DISK CONFIGURATION HAS BEEN ADDED. I GOT MY PASSWORD FOR THE PROTECTED ADMINISTRATOR ACCOUNT. SOMEONE CAME BY MY DOOR, CHANGED MY PASSWORD AND CLOSED MY COMPUTER! SO NOW I'M LOCKED! PLEASE, HELP ME RESCUE CONTROL OF MY COMPUTER AGAIN. SECOND QUESTION; IF THEY HAVE HAD TO CHANGE MY PASSWORD, HOW CAN I PREVENT SOMEONE TO DO THAT TO ME ONE MORE TIME?
PLEASE HELP, I HAVE TRIED EVERYTHING I KNOW TO DO.

Thank you.

Hello

Make sure you have not Trojans and other malware that allows access to your system.

You can run it in Safe Mode - several times F8 tap that you start.

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

I hope this helps.

Rob - bicycle - Mark Twain said it is good.

Trojan horse in the Lenovo U400 driver

I recently bought U400 laptop and found that its infected with the Trojan virus. Formatted the drive, installed windows 7 and downloaded U400 drivers from support.lenovo.com. After you have installed the drivers that the computer is still infected and the screen is locked. Some of its pilots are full of Trojan Virus.

Driver: IN1ETN02WW5.exe

Maxim,

It might be useful to re-post your question in the section 'Security & Malware"to this forum,

Please include a picture of your LOCK screen "" and refer only to the problem not

does not appear when running OS Linux Ubuntu...

http://forums.Lenovo.com/T5/security-malware/BD-p/Security_Malware

perhaps also a glance on the site "SpywareHammer '...

http://spywarehammer.com/

Good luck... Zehn

I installed the trial version of version 6.0 of the Lock Folder and set it to stealth mode to lock some of my personal records. He had to be recovered by the combination of keys 'shift - ctrl - alt - F', but now I can't get it back. What can I try?

I installed Folder Lock in the F drive. Now I can't even uninstall it. Should I restore my computer or format the drive F or anything else?

http://www.NewSoftwares.NET/folderlock/FAQ.html

You'll be probanly find the answer to your question in the FAQ Support above for File Locker page.
- Q1. Why should I protect my files & folders?
- Q2. How to lock files, folders, and drives?
- Q3. How to encrypt files & folders?
- Q4. Are my files secure?
- Q5. How to protect files on other drives as D: E: F: etc not just C:?
- Q6. How to password protect USB Flash Drive disk / portable?
- Q7. How to secure data in your CD/DVD-RW?
- Q8. Can I transfer my locker by e-mail / file transfer?
- Q9. My locked files are also protected from the computers on the network?
- Q10. Are files protected against viruses, Trojans, worms, spyware, etc.?
- Q11. The files are protected against hackers when I'm on the internet?
- Q12. Is there a limit to how many files or folders I can protect?
- Q13. Can I protect any format of files?
- Q14. It works on all FAT16, FAT32, NTFS file systems?
- Q15. Can I use NDD, ScanDisk, defragmenters or drive other tools?
- Q16. Someone removed Lock Folder program folder or program EXE? What should I do now?
- Q17. Is it possible to encrypt some files and lock others?
- Q18. It's undeletable lockers?
- Q19. Can I make backups of my files?
- Q20. My files will remain protected if I start the computer with a startup disk?
- Q21. How to change the password?
- Q22. How do I uninstall the program?
- Q23. Can it be removed from the taskbar and display in the system tray?
- Q24. I don't want others to know that I use Lock Folder, I can do?
- Q25. What is stealth mode?
- Q26. How can I use Lock Folder after you activate the stealth mode?
- Q27. My shortcut runs another program or does not have anything? How can I run Folder Lock?
- Q28. Can I close my locker after a certain time of inactivity mouse or time
?
Q29. How can I erase the evidence/traces of my work PC?
Q30. Increase the size of the locker to include several files and folders?
Q31. I forgot my password, how can I get back my files?
Q32. How can I turn off the sounds that makes the program?
Q33. How to remove the tips
Q34. Protected files are in 'search for files and folders "?
Q35. How can I suggest a new feature for future versions?
Q36. Is the files shredding in Folder Lock feature safe?
Q37. Are there bugs in the software? How to report a bug?

Folder Lock 5.x Support questions:

Folder Lock 6.x Sales Questions:

Folder Lock 5.x Sales Questions:

62. How to upgrade to the new version if I bought Folder Lock 5.x?
Q63. Where can I buy the old version of Folder Lock?
See you soon. Mick Murphy - Microsoft partner

Windows completely locked by a virus, is possible to re - download?

Howdy forum go - ers, my computer has a virus (Trojan horse) that completely locked windows closing all windows as soon as they were opened. Couldn't even open msconfig... So I deleted it from my hard drive and threw it on the latest version of Ubuntu to make my computer usable for the moment.

Back to my question if... is it possible to re - download windows vista home premium (legally) without having to buy another copy? given that the activation code is always on the side of my Tower, I really do not have to buy windows again just simply because the product does not on me.

PS: I don't have the recovery disk that came with my computer.

Hello

There is no free and legal Vista download

but these are ways to reinstall vista:

Contact the computer manufacturer and ask them to send you to vista recovery disks to reinstall the operating system back as it was when you bought it

they do it for a nominal cost of $

also ask them if you have a recovery partition on your hard drive to get back to the way you bought

you would normally press F10 or F11 or Alt + F10, 0 at startup to start the recovery process according to the manufacturer

Ask them of the exact key sequence

or borrow a microsoft dvd vista

Make sure that you borrow the correct 32-bit or 64-bit microsoft dvd to your computer

they contain all versions of vista

This is the product key that determines which version of vista is installed

http://www.theeldergeek.com/Vista/vista_clean_installation.html

Save all data, because it will be lost, do the above

How to replace Microsoft software or hardware, order service packs and replace product manuals

http://support.Microsoft.com/kb/326246

West yorkshire police scam has locked up my files

My laptop recently got a trojan virus. I don't know how, but my screen is stuck on a 'West Yorkshire Police' caveat that said if I paid a fine it would be unlocked. I managed to download a software anti malaware which removed the virus and everything seems fine some word documents and web pages, I saved that are locked. In addition, the laptop will allow a system restore. Help, please! I need to use my laptop for uni at the mo and must repair as soon as possible

Hello

Edit May 17, 2012:

Do not know why some manual methods have been removed the original travel
Guide.

Try this troubleshooting - I've not completely controlled their procedure, but it seems
correct and should do the job. Of course, use the methods in the resolution of the problems in
the next section to detect and remove malware related items.

Removal of Virus West Yorkshire Police Scam<- read="" and="" follow="" the="" manual="">
Methods -my recommendation is for manual methods ONLY and NOT for the
support site costs or any program they could SELL.
http://www.malwareexperts.com/West-Yorkshire-Police-virus-scam-removal/

You can find more help using Bing or Google.

Bing
http://www.bing.com/search?q=site%3Aanswers.microsoft.com+West+Yorkshire+Police+Scam+Virus+Removal+&qs=n&form=QBRE&pq=site%3Aanswers.microsoft.com+west+yorkshire+police+scam+virus+removal+&sc=0-0&sp=-1&sk=

Google
http://www.google.com/#hl=en&output=search&sclient=psy-ab&q=West+Yorkshire+Police+Scam+Virus+Removal+&oq=West+Yorkshire+Police+Scam+Virus+Removal+&aq=f&aqi=&aql=&gs_l=hp.12...2153.2153.0.3437.1.1.0.0.0.0.655.655.5-1.1.0...0.0.XHhGXj1S1YA&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&fp=433f55e2a4872c5d&biw=1024&bih=731

=======================================================

West Yorkshire Police scam Virus removal<-- read="" and="" follow="" this="">
http://www.fixpcyourself.com/West-Yorkshire-Police-scam-virus-removal/

If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.

No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.

It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm

Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

After the removal of malicious programs:

Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

======================================

If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
MALWARE IS STILL PRESENT).

How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.html

=======================================

For extreme cases:

Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp

================================

If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.

Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

Bluetooth (a Broadcom? 750) do seems not in system devices, after the attack of Trojan on the computer

Original title: after a Trojan attack the bluetooth card has not been activated. 2486635/KB/patch has not solved the problem described...

Hello

The kb/2486635 described the lock of the hang the devices and printers:
Window devices and printers stops responding (hangs) after that you turn off the Bluetooth Support service in Windows 7 or in Windows Server 2008 R2 the patch have not changed anything.

Additional information that I can give (from my system) are:
1. Bluetooth (a Broadcom? 750) seems not in system devices
2. When we stop at theDevices and printer window hanging (using the Red Cross)
  Enumerator of devices and printers
3. It is impossible to define any device and win7 does not have anyone.
4. It is possible to define a printer, but it can be entered through the window, they appear in the list of printers available by print function in software. It prints normally.
5. When I try to connect an external USB device to bluetooth it had been recognized, more it seems that broadcom bluetooth card was temporarily too and worked for the transfer of data. After no restart of the system or the USB and the internal are none recognized more, anywayv (check reconnect the external effect, ignored device into any usb port).
6. Reinstalling broadcom driver had no effect.
7. I couldn't find anything bad (to my knowledge) in the BdR.
Since that time (two months ago), I have no more Manager of devices and printers.

Best regards

Trebly

Hello

You can follow the procedure.
You can first try to enable the administrator account by default on the Windows recovery environment. Follow the steps.
Activate integrated admin system recovery options.
a. click on the system recovery options command prompt.
b. at the command prompt, type net user administrator / Active: Yes and then press ENTER.
c. type net user administrator , and then press ENTER.
Note: Please replace the tag with passwords which you want to set for the administrator account.
d. Type exit and press ENTER.

Once you enable the default Administrator account, you can log on to the default Administrator account, and then try to copy data from the old (corrupted account) user account to the new user account (that you created previously).

Note: do not copy the ntuser.dat and .ini files.

Once you copy the data from the old account to the new account, disable the built-in Administrator account.
To disable the default Administrator account, follow the steps.
a. click on the system recovery options command prompt.
b. at the command prompt, type net user administrator / active: no and then press ENTER.
c. type net user administrator , and then press ENTER.
Note: Please replace the tag with passwords which you want to set for the administrator account.
d. Type exit and press ENTER.

Trojans locking a pc

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