Try to get a burner Optiarc DVD RW AD - 7563 ATA to read A CD or DVD on a Gateway T 1625 laptop running VISTA Home Premium.

Trying to help a friend with a laptop Gateway T-1625 which has a player of ATA Optiarc DVD RW AD - 7563A which will not read a CD or a DVD. She had some viruses on its system VISTA Home Premium and I backed up his HD using backup on his laptop. After that I restored its system with backup, his drive DVD RW Optiarc quit recognizing a disc when inserted. It shows the E: drive letter in my computer. It shows no 'play' if right click Properties for the reader. Also, if I click on explore, he says "Insert disc" then open the drive. On the Microsoft Support site, he said possible problem, it's in the registry. Go to the registry: HKEY_LOCAL_MACHINE, SYSTEM, current setting, control, class, (4D36E965-E325-11CE-BFC1-08002BE10318), right-click and search for "low filter and or high and delete those values. Restart the PC. In this register, it does not show these filters in the registry for this key. Need help on this. Thank you

Hi oldphoneman,

This problem occurs if the following conditions are met:

·        An audio device is disabled.

·        Windows Media Player is already running when you insert the disc.

Step 1: Follow the steps mentioned in the article below

When you insert a CD or a DVD, Windows Vista may not recognize the disc

http://support.Microsoft.com/kb/939052

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you

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