Trying to erase and reset my phone with no luck!
Trying to erase and reset my iPhone 5 s factory for a member of the family can use it.
I'm going to...
Settings > general > reset > erase content and settings
But... He asked my password Apple ID through the next steps. I entered a million times (and reset and added to my new phone which worked well), but this old phone just does not accept the password. So I can't wipe all my stuff or take off my Apple ID.
Help!
It seems you have the Activation active locking iCloud.
You can try signing out iCloud in the settings on the device, and then try the restore.
If this does not work, you can also try to remove device from 'find my iPhone' to iCloud.com
Turn off find my iPhone Activation Lock - Apple Support
If the phone is not listed on the site, it can be locked on a different account.
Have you ever changed your Apple ID? The iPhone is smart enough to recognize when an Apple ID has been changed. If you have changed your Apple ID without signature on iCloud first, this could be the reason why you have trouble to remove the lock.
If you have the original proof of purchase of the device, Apple will be able to remove the lock if the receipt is valid.
I hope this helps!
Tags: iPhone
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https://support.Apple.com/en-us/HT201351
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