Two computers connected to the same account sync will not sync-ing

I have two computers and an android device. I have set up A computer with sync, and it connects to a device and a virtual machine running in the computer, without any problem. I have another device that is not synchronized with them. It seems to be loged on the same account of Firefox. If I click Synchronize under preferences tab, all the options are checked and the account name is displayed. However, neither the favorite nor other data seem to be in sync to the device. Any thoughts?

Hi ohnoplus,
Thank you for your question. I'd be happy to help you explore this question with you. Here are a few troubleshooting steps that we can take:

  1. Please make sure that the version of the browser on Android is superior or 29.
  2. Please check in the accounts that there is no (obsolete) account.
  3. Please also try to remove the account, add once more
  4. Please, I beg you, then take a test and add a new bookmark, password or something on behalf of the Fund. Click on "Synchronize now".
  5. Set the account and synchronize it manually in the menu account on the mobile device.

Note it may take a long time to synchronize on the first time, but please post back with the results and if there are errors, then, we can allow error logs.

Tags: Firefox

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