Two HP564 cartridges setup fail.

Hello

I have a new HP Deskjet B3070A printer and the Cyan and Magenta cartridges do not work.

When I check the ink level, it shows that they have ink but a print quality diagnostic report does not show their coordinates to ink.

Point 10 of the report shows pen alignment status: failure and an alignment test failed.

The print quality report displays the number of ink for both cartridges like HP 564 SETUP.

My computer is running Windows 7 Home Premium.

I would appreciate any help and advice.

Thank you

Hi richochet.

Have you been using this printer or is this the first time implementation?

http://support.HP.com/us-en/document/c02830891

Tags: HP Printers

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