Two printers HP Photosmart D7360 print suddenly all green!

I have a HP Photosmart D7360. My husband has one too. We bought at the same time over 2.5 years. Mine worked fine until yesterday, when he began to print everything with a green tint. I did all the HP site and forums suggest, clean the print head, installed all new HP Vivera cartridges, and I use HP paper too (always did that). Always green printing. To exclude a hardware problem, I removed the printer from my computer, uninstalled all the software, etc., then hung and installed the printer from my husband. Hers is too green print on my computer. Two printers print perfectly on his computer. Obviously, the problem isn't with the printers but with a setting or something like on my computer. I tried everything, different applications of printing, different settings, no solution. The only thing I did is "calibrate the color" - because I don't have this option! I click on the HP, then the printer Toolbox Solution Center, but it gives me only four options: to clean the print head, in order to align the printer, to print a diagnostic page, and print a test page. NO 'calibrate color"everywhere there... Please, help me, I'm at my wits end with! Thank you!

UPDATE:

I think that this problem is caused by a defective paper. I bought a new pack, the first two pages came out very well, so - same story once again, all green. There is no problem when I print other documents (plain of HP, HP Everyday, Kodak Ultra Premium and Epson photo paper).

I'm really upset about it. I know defective paper has guaranteed and can be replaced. but who will replace the ink of this time and constly? Where is the quality control?

Tags: HP Printers

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