Two Smartphones different users blackBerry email showing upward

Don't think it is specific to this 7100i.  A previous user of BB #1 has been deleted from our Server BES 4.0 a week ago because she replaced by another carrier & using a PDA.  7100i BB #2 of the user different has stopped working.  Deleted the BB #2 user of BES and inscribed on old BB #1.  To old BB #1 BB #2 SIM card. Everything works fine except new user also receives former BB #1 email users as well.

Wipe the 7100i clean twice, no go.  Added BB #1 user to return in BES and don't delete yet, go.  Waited all night with the two users of BES, no go.  No user BIS introduced.

Temp have email user # 1 goes into personal folders of emails to go to the # 2 BB user.

Changed successfully to other BB the same way without any problem

Any ideas what is the cause?

OK, we are approaching a solution.

Can I confirm you have one book [CMIME] service, and you have any service book begins with an e-mail address?

I think the problem is that these files Blackberry are still attached to the mailbox of the user of your BB #1.

Here's my suggestion, and I'm pretty confident it will solve your problem.

Contact your operator to degenerate into RIM or call RIM directly if you have a Tsupport and get a call from file DBCLEAN.exe they should be able to guide you on its use, but here are the instructions.

If your BB #1 user is no longer on the BES, put the DBCLEAN.exe file in the root of C:. Ensure that all other programs are closed and make sure that the MAPI profile user does not "exchange cache mode. Prompt commune, then go in C:, then type dbclean, enter. This will remove all records of BB attached in the users folder.

Then remove BB #2 out the BES user and do the same as above, make sure that HH is not connected to the PC. Once completed, wipe the HH and turn it on again.

Tags: BlackBerry Smartphones

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