Problems for blackBerry Smartphones set up my email.

Blackberry users out there:

Maybe someone can help me. I bought a Blackberry Bold 9000 (second hand) and it has been configured with an e-mail address (which I don't know). How can I reset or remove this previous email address and start over with emails?

Whenever I tried to go to the email address put in place either in my blackberry (email configuration) and on the web (https://bis.na.blackberry.com/html) I can't treat and it says this:

Cannot create account:

An account already exists for this BlackBerry® device. Please identify yourself or contact your
1-800-331-0500 wireless services provider.

I called ATT and they tell me that I need to contact the previous owner and have him remove his code PIN and IMEI of cellular phones e-mail address. Is there anyway that I can do it myself?

Thanks in advance for your help.

David

Yes, you can call you ATT and ask them to release the ANKLE from the old account.

Explain that you have purchased the device. Be nice, they do not have to do it for you, but they will be IF you explain that you need. Don't tell them that you need unlocked, you only need the output PIN.

Tags: BlackBerry Smartphones

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