UCCE 8.5.4 - Whisper works not when agents are available

Hello

I configured the murmur to play for a group of skills, and it works only if the call is on hold, and no agent is available. When an agent becomes available, the whisper plays. However, if there are agents available at the time the call is sent to the queue to the node of the skill, the murmur does not play. If anyone has experienced this?

Thank you

Brian

Group competence app_media_lib and media_server value in front of the queue and then test.

Tags: Cisco Support

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