UCCX 8.5 CAD mixt CSQ - BMC Remedy AR System Integration

Full UCCX newb here.

Analyst contact centre for a service of assistance-support for the internal operations of the 90 seats.

UCCX 8.5 Premium with the Communication Manager

I am a contact center analyst in the conversion process our assistance service of an Avaya ACD to 8.5 UCCX Cisco as part of a company-wide VOIP conversion. We are about two weeks of commissioning with UCCX reproducing our current capabilities of Avaya and functionality. At this point, I started trying to find ways to improve operational efficiency and productivity with UCCX in the form of post-conversion changes and introduction of features.

We use the module BMC Remedy Action Request System 7.6 incident as our ticketing system.

My question for the experts, with 8.5 UCCX and CAD is possible to create a CSQ non-telephone in queue Incidents our cure to our agents? The aim is to offer tickets in queue to our agents and ultimately be able to track and report on efficiency measures combined. My thought is that this feature should be similar to the functionality of email agent, we cannot benefit from the reason of incompatibility UCCX with our Lotus Domino messaging platform.

Hello

If you are interested in the the ITC UCCX API, it's your primary source of information: http://developer.cisco.com/web/uccxcti/home

Tags: Cisco Support

Similar Questions

For each connector where I can use BMC Remedy?
Friends,
Could you help me to find the differences between BMC Remedy Connector
-BMC Remedy Ticket Management
-BMC Remedy user management

For each connector where I can use it?

Thank you
An easy!

Management of Ticket BMC Remedy: I hope you are aware that means product BMC of ticketing. In simple terms, it is a query interface which allows yo to create tickets (requests) for anything. If your traditional application interface is BMC ticketing for all target systems and you want to continue to keep the query pattern as even for targets that can be connected to IOM for the direct supply and this connector allows you to create a similar ticket BMC using the interface of the IOM. Examples could be physical access phone card IDENTITY etc.

BMC Remedy User Management: now I said BMS is a request se management fees, so there all workflows created in itself. So when you have the workflow, we'll also users to fall in some parts of the workflow approval and action. These users are managed via this connector.

Thank you
SRS

UCCX Supervisor Desktop skills groups lack

For a particular team, I do not see the list of the CSQs in section groups Cisco Supervisor Desktop skills. I can see the CSQs for other teams, not just a particular team.

I checked the configuration of this particular team, it does not appear any other froom the other teams.

UCCX 8

You have CSQ assigned to the team? Have you tried to not trust it, saving and then re-assiging once again?

Chris

Server of the UCS for retransmission of CUCM/UnityCnx/UCCX cause

I installed CUCM, UnityCnx and UCCX using VMware 4.1 on a server C210M UCS. I thought that the web interface has been a bit slower to change between menus than we have on a physical server, but do not think it was too bad. The real problem was found when I tried to upgrade the 3 comments UC systems. I see the continuous transmissions between the SFTP server and servers CUCM, UnityCnx and UCCX. It takes a long time to upgrade systems because of the broadcast. Anyone else see this issue?

Not specific broadcasts, no.. But they are just an indicator of another problem somewhere. Don't know what you have, never saw your environment, don't know you from Adam. But if you are running 4.1 with comments of the CPU, then you must be aware of the TCP LRO problem if you're not already. LRO is enabled by default and it is fixed now with a new patch, but in 4.1 before the hotfix will stop the vast "TCP" usually in the form of poor performace TCP as a general statement. This may cause retransmissions among many other things of course. Here is the link to turn off RSO on our guests and to restore back to normal TCP transmissions, will it affect you in the first place. You mention that you fixed LRO known issue before indicating a tcp problem, so I'll post it on the assumption that you specifically called a tcp-based protocol and no udp based.

Good luck, let me know if she takes care of it.

http://docwiki.Cisco.com/wiki/Disable_LRO

How to stop updates of Firefox

So we have this system of helpdesk at work called cure (I make no bones about this, it should be called disease at least in the form my company has put into it) but that's what we have, I can't change that. I generally use Chrome to create changes in the remedy, but I need to use Firefox to create work orders because Chrome doesn't handle well in the menus of the repair.

Now, Firefox, which is my browser of choice in all other circumstances, work well with the remedy (I'm not convinced that anything done) and when it updates, currently at version 39.xx, he continues to work with the cure... something to do with the different-Hellman encryption. I can solve this problem by reinstalling v38.05 but then it puts day and goes pear shaped. So I uninstall and reinstall and it works again... until it updates.

The solutions I've tried are (each time preceded by a version 39.x uninstall and reinstallation of v38.05):

1. in the Firefox Options / Advanced assured that "never search for updates (not recommended: security risk)" has been selected.

2 custom install Firefox v 38.05 with no maintenance service (the above, Options / Advanced settings seem to be maintained throughout the uninstall/reinstall).

3 custom install Firefox v 38.05 with no service maintenance and that all executables and dll read-only. Once again all of the above is the same.

4 custom install Firefox v 38.05 without maintenance service, deleted the files maintenanceservice.exe and maintenanceservice_installer.exe from the Mozilla Firefox folder and renamed updater.exe updater.old. Go to help / about Firefox and deliberately run an update. This "installed" but, the browser is restarted, brought a dialog box saying there is a problem (I don't remember the message). Allowed the browser to download the new full version, which forced a second reboot and an error dialog box that I then closed.

5 restart Firefox after you create a file user.js in profile folder that contains:
turn off the updates of the application:
user_pref ("app.update.enabled", false);

6. check about: config is disabled for the automatic update:
App.Update.auto - false
App.Update.Enabled - false
App.Update.Silent - false

That's all... all this absolutely does not prevent updates of Firefox and, as far as I can tell, I did almost everything it is humanly possible to prevent update Firefox outside ditching it completely (which I certainly don't want to do) but there seems to be no way I can stop the update of Firefox.

I'm sure it's 'fault' of BMC Remedy, but I can't change what makes the company, I'm just a small cog in a big machine, but I can't (or should be) change things on my own system. I can not just when it comes to Firefox which, in addition to being frustrating, no sense... why the Mozilla team would create a product with options to stop the updates that the application simply ignores?

Keke

Well, hang on, it sounds as if the real problem is that the server tries to use an obsolete encryption encryption algorithm that is vulnerable to the attack of the impasse that was in the news earlier this year.

What does that mean?

Even if you trust the server, a "dead end" attack compromised the security of your individual connection on the server, a lowering of the protection normally provided by SSL to a level that is easily cracked and read by others on the network. This is why Firefox protects you to establish this connection.

What can you do now?

The best solution is to update the server. Please ask for the protection of everyone! However, I suspect this is out of your control and could not happen soon. To work around the problem, you can try to disable these old ciphers in your Firefox, which I hope it will force the server to try some more secure encryption algorithms when connecting with you. Here's how:

(1) in a new tab, type or paste Subject: config in the address bar and press ENTER. Click on the button promising to be careful.

(2) in the search above the list box, type or paste dhe and make a pause so that the list is filtered

(3) double-click the preference security.ssl3.dhe_rsa_aes_128_sha to true to false (disable Firefox to use this encryption)

(4) double click on the security.ssl3.dhe_rsa_aes_256_sha preference from true to false (disable Firefox to use this encryption)

Try again the server; You may need to reload the page using Ctrl + Shift + r to ignore information in cache.

Success?

After Firefox 12, some form in our help desk application fields do not display correctly. They appear as fields of horizontal scroll instead.

We use a system of assistance to work (remedy of the BMC IT Service Management). In version 12 Firefox, all fields are displayed correctly in the form. However, if I switch to a version higher than 12, some fields appear as fields of horizontal scrolling (without displaying the data in them). Therefore, I am forced to stay on version 12 for the work.

Found that it is actually a problem with the BMC Remedy system in use (version 7.1). Here are the details if anyone is interested: https://communities.bmc.com/communities/message/256456

Plug-in for SOAP and HTTP 301 Moved Permanently

Howdy all,
I'm working on a workflow that will interact with another web service (BMC Remedy/AR) and I ran a problem.
The URL in the WSDL file that is provided is http, but that URL redirects to https (the rest of the URL is the same). If I try and hit the service with a browser (firefox), the browser does the right thing and redirects to the new https URL. However, when the workflow that I built with the SOAP plug-in Gets the 301 error it just fails. Is there something I can do to get the workflow automatically follow the redirection? Or do I need to code something myself.
Colin J.

Cool! Thanks for sharing this!

Sergio

Webservies in OIMM 11 GR 2
Hello

I need available to BMC Remedy Ticket Management. It is of OIM 11 g 2 and BMC connectors are not certified to R2, BMC AR 7.1 being 32-bit and
11 GR 2 IOM is 64-bit only.

Thus, the client has performed Web TM BMC service and I need to develop a client on the side of the IOM to call the Webservice of TM of BMC and pass 5 uploading to the Web service to create a ticket in BMC.

Please help me on this.

Thank you
Kunal jegou
[email protected]
Get the url of the WSDL for BMC Remedy Ticket management and generate high heels. You can use Netbeans IDE or Eclipse WTP to generate stubs.

Visit this link to generate stubs using eclipse wtp http://www.eclipse.org/webtools/community/tutorials/BottomUpAxis2WebService/bu_tutorial.html

Now write the client to implement code create ticket operations and test it using the client. Build the jar and download it on the server of the IOM. Creation of adapters and test implementation of IOM operations.

Inbound load balancing

Hello
My ESX Server have 1 configured vSwitch and VM (with the same proposal and parameters) 3 connected to the vSwitch. I need all incoming traffic to be distributed among 3 different VM in how to make inbound load balancing. How can I get this behavior?
There is a configuration that I can apply in the vSwitch or some kind of?
As a reference, the app I'm running in the VM 3 is BMC Remedy.
Thanks in advance!
Angel Pineda

Welcome to the Forums - is not possible in VI - 3, you will have to rely on a hardware load balancer based on your network.

If you find this or any other answer useful please consider awarding points marking the answer correct or useful

Combine queries: calculate a rate

< color = "#000080" > I'm working on a few reports on a BMC Remedy database in Oracle (for those who are familiar with BMC Remedy).
I need to calculate the rate of calls resolved for each user or agent in the last 24 hours. The time is stored in the format of the time unix / (60 * 60 * 24 is the number of seconds in a day).

I need to get < / make >

< pre class = "jive-pre" > < class ID = "java jive jive-code" >

SELECT submitter, 
  SUM(
                        CASE
                          WHEN (LAST_RESOLVED_DATE - REPORTED_DATE) &gt; (60*60*24) THEN 0
                          ELSE 1
                        END
                       )
   FROM  HELP_DESK
      WHERE REPORTED_DATE &gt;= (
                        select ((sysdate-to_date('1-1-1970 00:00:00','MM-DD-YYYY HH24:Mi:SS'))* (24*60*60))-(24*60*60*1) n from dual
                         )
        AND status &lt;= 4
        AND (LAST_RESOLVED_DATE - REPORTED_DATE) &lt;= (60*60*24)
        AND SUBMITTER = ASSIGNEE_LOGIN_ID
        AND (ASSIGNED_GROUP = 'CHQ-SERVICEDESK' OR ASSIGNED_GROUP = 'CHQ-Z-SERVICEDESK')
   GROUP by submitter
   order by 2 desc
{code}</code></pre>
<br />
<font color="#000080">and then divide it by<br />
</font>
<br />
<pre class="jive-pre"><code class="jive-code jive-java">{code:java}
SELECT submitter, 
  SUM(
                        CASE
                          WHEN (LAST_RESOLVED_DATE - REPORTED_DATE) &gt; (60*60*24) THEN 0
                          ELSE 1
                        END
                       )
   FROM  HELP_DESK
      WHERE REPORTED_DATE &gt;= (
                        select ((sysdate-to_date('1-1-1970 00:00:00','MM-DD-YYYY HH24:Mi:SS'))* (24*60*60))-(24*60*60*1) n from dual
                         )
   GROUP by submitter
   order by 2 desc
{code}</code></pre><font color="#000080">
Everything in the same query, and then get the top five users/agents which I suppose that can be done using:</font><br />
<br />
<pre class="jive-pre"><code class="jive-code jive-java">{code:java}
ORDER BY 2 DESC
AND ROWNUM &lt; 6
{code}</code></pre>
<br />
<font color="#000080">as you can see I'm a newbie.<br />
Any suggestions?<br />
I will really appreciate your help.</font>

Still not tested because we do not have any table DDL...

SELECT *
  FROM (
        SELECT submitter,
               number_calls,
               resolved_calls,
               ROUND((resolved_calls/ number_calls),4) resolution_rate
          FROM (
                SELECT submitter,
                       SUM( CASE WHEN( (status <= 4) and
                                       (LAST_RESOLVED_DATE - REPORTED_DATE) <= (60*60*24) and
                                       (SUBMITTER = ASSIGNEE_LOGIN_ID) and
                                       (ASSIGNED_GROUP IN ('CHQ-SERVICEDESK','CHQ-Z-SERVICEDESK') ) )
                                 THEN 1
                                 ELSE 0
                             END ) resolved_calls,
               SUM(CASE WHEN (LAST_RESOLVED_DATE - REPORTED_DATE) > (60*60*24)
                                 THEN 0
                                 ELSE 1
                             END ) number_calls
              FROM help_desk
                 WHERE REPORTED_DATE >= ((sysdate-to_date('1-1-1970 00:00:00','MM-DD-YYYY HH24:Mi:SS'))* (24*60*60))-(24*60*60*1)
                 GROUP BY submitter
          )
     WHERE number_calls > 9
     ORDER BY 4 DESC
     )
WHERE rownum <= 5

Justin

Volume D: is dirty. Check Disk Local Disk d does not solve the problem

Whenever I start my computer under WindowsXP SP3, chkdsk runs indicating that the D: Volume is dirty. He noted no other problems. I tried to run check disk Local Disk d with two checked options, but it does not solve the probem. What should I try next?

That is right.

First of all, let us look at the ideas of the Microsoft support engineer:

I would never not follow the suggestion of Microsoft Engineer in method 1. This idea makes no sense.

The Microsoft Support Engineer method 2 does not work for you (or most people), unless you have a XP installation CD bootable authentic with the same Service Pack as your installation. In your case, you would need a true bootable XP with SP3 installation CD and most of the people do not have such an animal. It is therefore extremely unlikely that will help you at all - and if your file system is damaged or dirty, I of course never suggests that in the first place until your file system is straightened.

Volumes that contain file system errors is known as "Sales". When a volume is dirty, he has known file system errors, and you must run chkdsk on the volume to repair the problem.

When XP starts, it automatically checks the on each volume's dirty bit (C, D, E, etc.), and if any volume is dirty, XP will automatically run chkdsk/p on next reboot on the volumes in an attempt to clear the dirty bit. Which does not clear the bit of impurity or it may take several passes.

If the volume dirty bit, one is set, this indicates that the file system may be in an inconsistent state. The dirty bit can be set because the volume is online and has some remarkable changes, because changes have been made to the volume and the computer shutdown until the changes have been committed to disk, or because corruption has been detected on the volume. If the dirty bit is set when the computer restarts, chkdsk runs to verify the consistency of the volume.

Whenever you start a computer that is running one of the Windows XP operating system or the Windows Server 2003 family, autochk.exe is called by the kernel for all volumes to check if the volume dirty bit is set. If the dirty bit is set, autochk performs an immediate chkdsk /f on that volume. Chkdsk /f verifies file system integrity and attempts to fix any problems with the volume.

A simple power interruption is something that could result in a disc was marked as dirty. Have you had a power failure these days?

You can query the dirty bit on a volume from the command prompt window. Here's how:

Click Start, run and enter in the box:

cmd

Click OK to open the command prompt window.

For example, to query the bit of impurity on drive D, type:

fsutil dirty query D:

The sample output:
Volume D: is dirty
Volume D: is not dirty

Type "exit" to close the command prompt window.

You can not enter any command to clear the dirty bit - only chkdsk /r or chkdsk/p can clear the dirty bit.

When chkdsk runs automatically restart either because XP thinks he needs to (perhaps your NTFS volume has been marked as dirty) or you decide to schedule the chkdsk with error correction during the next reboot, the results appear in the viewing Application event log. You should look there for the chkdsk log to see what happened and no problems after running chkdsk.

To view the logs in Event Viewer, click Start, settings, Control Panel, administrative tools, event viewer.

A shortcut to the event viewer is to click on start, run and enter in the box:

%SystemRoot%\system32\eventvwr.msc

Click OK to launch the event viewer.

Search the Application log for an event originally by Winlogon, something like:

Event type: Information
Event source: Winlogon
Event category: no
Event ID: 1001
Date: 04/08/2010
Time: 11:25:57
Description:
Checking file system on C:

The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.

Windows will now check the disk.

Cleaning of minor inconsistencies on the drive.
CHKDSK checks Usn Journal...
Audit of the USN Journal is complete.

39070048 KB total disk space.
28017948 KB in 100571 files.
56540 Ko 10556 index.
0 KB in bad sectors.
236440 KB in use by the system.
65536 KB occupied by the log file.
10759120 KB available on disk.

4 096 bytes in each allocation unit.
9767512 total allocation on the drive units.
2689780 allocation units available on disk.

Windows has finished checking your disk.
Please wait while your computer restarts.

The dirty bit fade not until chkdsk /r (or chkdsk/p) tracks clean when the system reboots (as in the example) or when you run chkdsk /r from the XP Recovery Console.

Many times, the best remedy is to just run chkdsk /r from the XP Recovery Console so you can actually see what it does. Sometimes, this also seems to be the only way to clear the dirty bit and this way you can see what he does.

Note that you can not also question the bit of impurity of the Recovery Console and you can't turn off the bit of impurity to enter any command.

If for some reason chkdsk will not erase the dirty, you can simply say XP never check the volume dirty bit, but who will not fix your fault of potentially hard drive, or it could be the drive just need to have chkdsk run on that (sometimes you need to run it more than once) or you will have to think about replacing the drive.

If you have a genuine XP bootable installation CD, you can boot into XP from that (even a SP2) Recovery Console CD will work and run chkdsk /r manually from there and repeat until chkdsk /r is clean.

If you have a genuine XP bootable installation CD, say so and I'll post instructions so you can make a CD of XP Recovery Console and how to run chkdsk from there. There is no required XP media.

I wonder why it is that I have never see an engineer Microsoft Support post instructions on how to make a bootable CD of XP (no XP media required) Recovery Console... probably because there is no KB article for them to post.

on windows xp, my system restore to a previous restore point. have you tried many restore points & creating new ones but the system does not restore. all the solutions out there?

on windows xp that my system restore to a previous restore point, I tried many restore points & created new ones but the system displays "could not be restored", any help out there.

Let see... What do we know about your system environment:

It's windows xp.

If we knew more, you would probably now.

What is the problem that you are experiencing this thing you System Restore will be remedied? System Restore is not a time machine.

The system restore already worked successfully in the past?

Thank you MS Answers, allowing the resolution of simple problems like frustrating and a lot of time as possible by asking only not for any information system when a new question is asked.

Provide information on your system, the better you can:

What is your system brand and model?

What is your Version of XP and the Service Pack?

Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

The question was preceded by a loss of power, aborted reboot or abnormal termination? (this includes the plug pulling, buttons power, remove the battery, etc.)

The afflicted system has a working CD/DVD (internal or external) drive?

You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

If the system works, what do you think might have changed since the last time it did not work properly?

Some tools Anti Virus 'protect' your system so that they will not allow a restore of the system work properly.

For example, if you use Norton/Symantec products, you will see a message like this:

Restoration incomplete. Your computer cannot be restored...

It is also a popular Symantec problem (well, I'll be polite and call an "undocumented feature"...), they wrote an article about it:

http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

According to what you use for malware protection, you may need to disable the product temporarily, do the system restore and then turn the products light up again when the system restore is complete.

Sometimes you need start your system in Mode safe and so that your protection programs are not running, and then do the system restore. Tips from Microsoft in some of their articles that if the system restore does not restore your computer, start in Safe Mode, and then run the system restore. It works for some configurations.

System Restore is sometimes so afflicted or Restore Points are suspicious, the best solution is to reinstall your system restore. This will remove the old Restore Points, but sometimes it's the only way to fix a broken system restore. You don't have to reinstall XP, only the part of system restore.

That can leave you with your problem of unspecified origin that you hope the system restore will fix (using a system restore is usually not equivalent to fixing the problem though).

Give these ideas some consideration if they apply to you.

Sometimes malicious will afflict your system restore to prevent you to find and remove malware. It would much rather you trick into thinking that you need to repair or reinstall your XP when it is not necessary.

No matter what you use for protection against malware, I do so and then only begin to solve any problems:

Download, install, update and do a full scan with these free malware detection programs can solve any problems:

Malwarebytes (MMFA): http://malwarebytes.org/

SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

It can be uninstalled later if you wish.

The scans by operating clean, reboot, test and we can fix any other issues.

SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers, format of pilot of virtual device in the registry is invalid.

I am running Vista Home Premium, 16-bit. I recently tried to re - install a CAD program that worked on the system before installation of Service Pack 2. A message appears reading: SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers, format of pilot of virtual device in the registry is invalid. Choose 'Close' to terminate the application. The installation is not successful. I tried to add the VirtualDeviceDriver key in the registry as suggested in this forum for similar problems, but this did not make a difference. Please let know us other solutions.

Hello

I suggest you try the steps below and check if it helps

Method 1:

Try to uninstall and program resinstall the CAD

Method 2:

If the problem persists you can also try to run the program in compatibility level: http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows http://windows.microsoft.com/en-US/windows7/What-is-program-compatibility

Hope this information is useful.

installation of the software gives an error 1320, too long file name

During the installation of the CAD of DraftSight software on a system running Windows 7 Prof I get an error message 1320, too long file name and the software cannot be installed. A work around DraftSight suggested to rename the data folder C:\ProgramData\Application, DraftSight installation and then restore the original name of the file. A second workaround was to delete the folder, install the program and then restore the folder. A third workarounds solution had to drag or copy and paste the Application Data folder on the desktop, install the software and then return the ProgramData folder in the directory.

For Windows 7 teacher the problem with alternatives a & is the shortcut to the application data to other programs is lost when the name or the file is restored, leaving only an Application Data folder and delete the shortcut. The problem with the three workaround is that the shortcut cannot be dragged or cut and paste on the desktop.

How can I temporarily allow the program to install and create a folder of Application data in the ProgramData directory and then move the program information in the folder the shortcut pointing to?

I would also like to know how to get the same result with Windows Home Premium where the Application data file is not a shortcut, but is actually a locked folder. I would need to enter the locked folder information on the program. Some users of DraftSight say the two alternatives have worked for them and I suspect that they may work for Windows 7 Home Premium, but the impact on other programs may not be obvious.

When you try to install the program?

Assuming that you have the ability to choose where to install the program, you can try to shorten the location.
For example, you can try to install to C:\Program Files\Draftsight\ or if necessary C:\Draftsight

If this does not work, there is nothing that we will be able to suggest other than to contact the developer again. Change the ProgramData folder should not affect this type of problem and the only thing that is likely to affect the writing on the application folder data would be the length of your username, but even then I would feel that the application is something wrong in this case.

aid to the log_archive_dest_3
Hello friends.

I recently inherited an Oracle 11.2 database (Enterprise Edition) running on Solaris 10 races of the DG physical with a database waiting on another server.
No problem, everything is in sync.

My review of the data found that the log_archive_dest_3 has been set a service to a database that does not exist (on another server).
Apparently he had existed at the same time in an attempt to set up a data base, but had since been arrested and removed.
But, the log_archive_dest_3 yet he pointed out, and the log_archive_dest_state_3 was always activated.

The first thing I did was put my DAVID log_archive_dest_state_3.

Then I reset the log_archive_dest_3 with the command:
```
SQL> ALTER SYSTEM RESET log_archive_dest_3 SCOPE=SPFILE SID='*';
```
Given that the above command is the command to turn off no matter what setting, after that I restarted the database, I expected to find the empty value for log_archive_dest_3. But it was not. Instead, I found:
```
location="/opt/oracle/orabackup/REMEDY/archivelogs",  valid_for=(STANDBY_LOGFILE,STANDBY_ROLE)
```
So why and how my dest_3 change to the above, instead of being blank.
(Yes, I rebooted with spfile)

Also, I found my log_archive_dest_state_3 ENABLE value.
I did not define it, nor that I found all instances of it being changed or set in the alerts log.

What does it mean above?
And I wonder if I should leave it as it is defined, including the log_archive_dest_state_3 to ACTIVATE.

Looking at the log of alerts for when I rebooted last night, I found the controls in the alert log apparently generated automatically at boot time.
```
Sun Jan 20 23:53:14 2013
NSA2 started with pid=34, OS id=24199
ARC3: Archival started
ARC0: STARTING ARCH PROCESSES COMPLETE
ALTER SYSTEM SET log_archive_dest_3='location="/opt/oracle/orabackup/REMEDY/archivelogs"',' valid_for=(STANDBY_LOGFILE,STANDBY_ROLE)' SCOPE=BOTH SID
='REMEDY';
Using STANDBY_ARCHIVE_DEST parameter default value as /opt/oracle/orabackup/arch/REMEDY
ALTER SYSTEM SET log_archive_dest_state_3='ENABLE' SCOPE=BOTH SID='REMEDY';
ALTER SYSTEM SET log_archive_trace=0 SCOPE=BOTH SID='REMEDY';
ALTER SYSTEM SET log_archive_format='%t_%s_%r.dbf' SCOPE=SPFILE SID='REMEDY';
```
>
Yes, that's correct. I just put it on AUTO a few days before (before the reset).

So now, how can I change in the Manager of the DG?
>
Like this:
```
DGMGRL> EDIT DATABASE 'REMEDY_DG1' SET PROPERTY 'StandyFileManagementt'='AUTO';
```
And also, how can I change my StandbyArchiveLocation in DG Manager?
>
DG broker... same order as before. Check the reference here.

http://docs.Oracle.com/CD/B28359_01/server.111/b28295/CLI.htm#i1005804
>
I guess I can just update my log_archive_dest_3 in the database.
>
Yes of course, but using the broker, you must maintain with the CLI broker.
```
SQL> alter system set log_archive_dest_3='' scope=both;
```
BR,
jpinela.

Published by: Pinela on January 21, 2013 18:58

UCCX 8.5 CAD mixt CSQ - BMC Remedy AR System Integration

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