UCCX Supervisor Desktop skills groups lack

Similar Questions

• Agent Supervisor desktop view

  Hello

  I am running UCCX 8 and have strange question in Supervisor Desktop with the display of the name of one of the officers.

  For all other agents information captured in the end-user (on CUCM8) for the family name, first name fields is displayed correctly in office. However, I have an agent where he showed a completely different name to what is entered in the entrance to the end user!

  Someone has any ideas as to where else it might be pulling this information from or why it displays incorrecly for an agent, however, the other 30 are correct?

  Thank you

  Three things that you can try before calling the TAC on this one:

  1. Remove the Extension from the IPCC since the account end user at the Complutense University of MADRID, then click Save. This will remove them from the database of the CCX. Add the extension and save again. It will re-enter the CCX database agent.
  2. With the office administrator, you can perform a manual refresh of the Services Configuration > synchronization Directory Service.
  3. Restart the server CCX.

  Sorry for the brevity; the process backstage is pretty well hidden from our view. Just be sure that the agent shows correctly in the administration interface of the Complutense University of MADRID; from there, it's a bug somewhere inside the CCX.

• Cisco Supervisor Desktop can receive calls?

  Hello

  In my scenario, supervisors may need to answer calls during peak periods. I don't think the Cisco supervisor's Office offers this possibility. Please correct me if I'm wrong. If I have to install the Agent's Office and Supervisor Desktop on the same machine to achieve?

  Thank you very much

  Mike

  Yes. CDD can answer calls. First of all, CAD Cisco Agent Desktop must be started prior to CSD. The CAD name control. Thus, if the contractor is part of the CSQ, then calls would come to CAD. As part of the installation of the CSD, CAD must also be installed.

• Desktop icons and lack of startmenu

  Something happened after my last reboot... and now my office just has an image quite fall, NO start menu, NO desktop icons, nothing.  It's like my current wallpaper covered (or hidden in some way) on my screen.  The last thing I did was to change my properties (topic, etc., I wanted to just look at a different background for awhile).  Everything was going well, I'm really good on execution of the antivirus, my disk, defragmentation, etc cleanup scans my PC (XP Pro, about 10 years old) is slow, but works well.   I had to reboot due to a security upgrade and subsequently, the OLD background came (autumn leaves, which was my experience about 4 months ago (why?), I change my desktop background every month, so why this old came after the restart, "ghost in the machine", I guess.)  The only thing I can do to access what all is to ctrl-alt-del to get the Task Manager and run commands from there (new task), not exactly the best way to do things, better than nothing.  Just before the restart, I did a symantec full virus scan, and everything seemed OK. Honestly I would just throw the thing out the window, but I just bought a new PC and really just transfer the photos from my child (ONLY of the COPIES I have about 2000 of them) and some documents.  I have a clickfree, works very well on the new PC, but does nothing when I plug it into the good old XP Pro PC.  I should just plug my old pc into my new, press a button and be able to transfer all my old stuff - which was anyway the room.  I know the info is there, but I can't to anything except the Task Manager. How can I get my Start menu, the desktop icons, etc., I feel that if I could get rid of this darn background, maybe I could see my real screen again.   I have a Microsoft disc, but when I plug it in, nothing happens.  I'm completely stunned.  I just want to get a start menu, or something so that I can transfer my old files over my new PC.  Can anyone help, pretty please? I can't get to anything, but it's all there, said the Task Manager.  This is of course a new one on me.  If anyone can help, I would be eternally grateful.  Dinner is on me.

  Signed: "fubar in FW.

  what you might try is to launch the task again Manager.

  except go to the processes tab and kill all instances of explorer.exe

  Then go to the tab and the launch as a new task: explorer.exe

• Again the group lacks a restart RAC instance

  Hi all
  
  We run a 4 RAC node and due to a physical operation, we had to stop 2 nodes for 2 days.
  
  Once the server is restarted again, CRS and ASM instance works fine, but when the instance starts BECAUSE it crashes at the opening of the database with a "ora-03113 end of file on the communication channel.
  
  Examining the alert.log on these instances, you notice the following error message:
  
  ORA-00313: open failed for the members of the Group of newspapers wire 11 2
  ORA-00312: threads of 11 2 online newspaper: "+ FLASH/.../onlinelog/group_11...".
  ORA-17503: ksfdopn:2 could not open the file + FLASH/.../onlinelog/group_11...
  ORA-15001:
  
  Looking at the log of $ V and V$ logfile views active instances, these files seems to be there, but this group is marked as "INACTIVE".
  
  Should be a solution for this group "CURRENT"? Do you have any suggestions to work around this problem?
  
  Thanks in advance for your help.
  
  RUB

  Closing the database...
  Startup mount...
  move the newspaper group
  recreate the group logs and log files...
  Then, open the database...

• Wallpaper desktop not reflecting group policy is not in Windows 7

  Hello

  I have DC 2008 R2, I applied the desktop wallpaper group policy under: -.

  > User configuration>Administrative Templates >Desktop>desktop wallpaper

  Image file that is stored locally, I checked with the local path and the UNC path that is accessible from the client.

  In path of control Panel\All Control Panel Items\Personalization his watch the name of wallpaper I applied, but it is black background wallpaper applied is always accessible from the client.

  My client computer group policy reflecting is not with my strategy of Group of DC. There is no change in > User Configuration>Administrative Templates >Desktop>desktop wallpaper in the Client.

  Please suggest on this I also try to apply the "Fix298733" patch, but does not.

  Hi Olivier,.

  You work on DC 2008 R2, so I'll ask yo to republish your query on the TechNet Forum that is being manipulated by other IT professionals. This forum is dedicated to questions related to the server. Hope you get an answer quick and appropriate here. keep us.

  Kind regards

• lack of options of remote desktop in windows 8

  I can't using desktop connection remote to my new windows laptop 8 to my office pc to windows 7.  I can get all the way to the screen of remote access connection, but when I type my login, it gives me this error "to connect to this remote computer, you must have the journal allow on through Terminal Server right services.»  By default, members of the remote desktop users group have this right.  If you are not a member of the remote desktop users group or another group that has that right, or if the remote desktop user group does not have this right, you must have this right manually. "I am able to connect to my work pc to my old laptop xp of windows without problem.  In this diagnosis, I noticed some missing options in systempropertiesremote.exe.  These two options are missing:

  • Select allow connections from computers running any Version of Remote Desktop to allow connections from any version of Windows.
  • Select allow connections only from computers running Remote Desktop with NLA authentication to allow connections only from Windows 7 or later computers (and computers with secure network authentication).

  Not sure if this has anything to do with it, but any help would be appreciated.

  Hi Georgem,

  Your working Windows 7 PC is connected to a domain network?

  If Windows 7 works PC connected to a domain network, the question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums.

  TechNet Forum

  http://social.technet.Microsoft.com/forums/en-us/category/w8itpro

  Hope this information helps.

• Remote Desktop

  Hello - we have Windows server 2008. I used to be able to log on to the server remotely. It is now said that,

  you me be a member of the remote desktop users group. Otherwise you must be added manually. I am a member of the Group and supposed to have that privilege.  I can log on the server itself. How to manually add myself to be able to remotely connect to again?

  Sincerely,

  Heavy

  Ask in the forum Windows Server:
  http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

• Windows SBS 2008 - user is unable to RDP in even through that it's in the appropriate groups

  Hi guys,.

  Problem: A user has been accidentally deleted from a Windows SBS 2008 server running Active Directory and we have been unable to grant him the rights of RDP - the error message indicates that the account must be granted "logon through Terminal Services right.

  The installer: A single Windows SBS 2008 server running hyper-VM with a unique virtual machine on it which manages the TS licenses

  Tried to bugs/more information:

  Things that we tried to do to solve the problem (all done via Active Directory users and computers)

  • He added to the administrators and remote desktop users groups
  • He added to the users group to the remote desktop on the virtual machine (the account can now connect to the virtual machine at least)
  • Cloned an existing account on the primary server
  • Removed and added the account through the SBS console and added to the admin and RDP groups (on the dedicated server and virtual machine)

  None of them seems to have solved the problem. There are currently 2 free licenses of TS, so I don't think it's a licensing issue.

  It's almost as if there is a top group policy setting or similar which replaces the user groups is added to, but I don't know where to look for here.

  I've already made sure that the user do not have TS access turned off in the settings of the user's

  Any suggestions?

  Hello

  Your question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the Server on TechNet. Please post your question in the Technet forums. You can follow the link to your question:

  http://social.technet.Microsoft.com/forums/en-us/category/WindowsServer

• My icons on my desktop are missing and in the start menu, my files are missing (ie itunes) as "internet explore runs without any add ons.

  Last night my computer says something about a hard drive failure

  Hi Jazmin123,

  1. you remember to make changes to the computer, after which the issue started?

  2 are all the desktop icons and lack of start menu?

  3. what version of Internet Explorer is installed on the computer?

  4. do you see iTunes under installed programs? You are able to open iTunes in the program files directory navigation?

  Try the following steps:

  Step 1:

  Due to Internet Explorer, take a look at the link to the following article:

  Internet Explorer 8 will start in "no Add-ons" mode when you use the desktop icon to start Internet Explorer

  Internet Explorer Add-ons: frequently asked questions (Applicable to Windows XP)

  Step 2:

  If all the desktop icons are missing then try the steps from the following article link and check if that helps:

  Your desktop icons are missing in Windows XP

  I hope this helps. Can't wait to hear back on your part.

• Supervisor of Office STD - login failed!

  Hello

  I configured via the different user (supervisor) GUI (appadmin).

  The problem is, that the user defined have no rights to the supervisor (this message during the login procedure)

  In the directory of DC (domain controller), I always find only one and same user name! This user configured in the GUI (appadmin) to a supervisor - during the connection process the message "password worng" apper! But I also checked the password in the GUI (ccmadmin - user)-without success!

  How can I configure a valid user of supervisor?

  Info: The supervisor license is.

  Thanks in advance

  Best regards Martin

  Hi Martin,

  You must create your supervisor via the Cisco Office administrator!

  Then, you can connect via Cisco Supervisor Desktop.

  Note: The password is the same as your username.

  Kind regards

  Stéphane.

• With or without password for remote desktop connection

  Hi all ^_^

  I've got a trick (win 7) & PC (win el maestro)
  I am the only 1 using the tower and the PC for all, after that I created a password for the PC, I tried to log in it in the round using desktop connection remote and it worked, but now I connect the lab PC's get connected f and when I write the password in the computer to connect to the connection in the laboratory is an error or something like that!
  but now I removed the password until I have find a way to connect without having this problem
  can you help me with this?
  I read things on empty passwords and security policy and other things, it's about connecting a computer without password
  can you help me with this?
  I need the boring explanation if you can
  Thank you

  Hello

  You can do this, but I do NOT recommend it because in this case if someone has your IP address then could access your windows by using remote desktop. And people could use find find IP of random generator and when there is NO password can access. so please use password and the password to connect.

  However, you can configure the setting to connect with empty password:

  1) go to control panel

  2 Administrative Tools)

  look 3) to the local security policy

  (4) open and look for security options

  (5) then in account you will see something like "limit local account use of the empty password for console logon only

  (6) try to disable it and reboot your PC

  It should work, but as I said, it could put your PC in DANGER.

  By design remote desktop requires a password to connect safety precaution. The Remote Desktop user ID and password are the on the computer you want to access and control remote. The user ID must be an administrator or be a member of the remote desktop users group.

  https://SkyDrive.live.com/redir.aspx?CID=25ab668da65c8fbe&RESID=25AB668DA65C8FBE! 287 & Thierry = 25AB668DA65C8FBE! 118

  If you need create a password for the user ID you want to connect with the help of office remotely.

  Computer on which is the host of remote desktop, IE. the computer you want to access remote/control? It is not clear from your description, although I assume it is the office.

• Remote Desktop, using Windows 7 Ultimate, then along the side windows 2 7 build 7100. Questions...

  When I go to access another computer via desktop remotely, it gives me the following error...

  "The connection was refused because the user account for the remote access connection is not allowed."

  OK...

  So, I found that I needed to do things, like adding groups and what not.

  So I went to the screen the system, click on settings remotely on the left side, then in the new window I greeted remote assistance and Remote Desktop (both secure and unsecure option) then I went to select users... Add locations. But all that shows is the computer im. Im stuck please help :D

  "

  To connect to a remote computer with Remote Desktop [DRC], you need a user name that is a member of the Remote Desktop Users group on the remote computer, IE. PC - A, for example, or a user name which is administrator on PC - A. The user ID is local to PC - A. The user ID must have a password. On PC - A simply type the name of the standard user in the window enter the names of the objects to select . Click check names to verify that this is a valid username on PC - A.

  Now, when you open the connection of the DRC on the remote computer PC - B use the local LAN IP or the NetBIOS name of PC - A and previously set up PC - A user name and password to connect. If your call over the public internet from a remote location using the public IP of PC - A or PC - A is behind a router, the public IP address of the router. In the latter case, you will need to also to the front/open TCP Port 3389 through the router to the IP LAN of the PC - A static method.

  FWIW here are my DRC using small pages which you may, or may not, be interested.

  http://theillustratednetwork.MVPs.org/RemoteDesktop/RDP6ConfigRecommendations.html

  http://theillustratednetwork.MVPs.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
  MS - MVP Windows Desktop Experience, "when everything has failed, read the operating instructions.

• Event ID: 637 is not triggered after you remove the remote desktop user

  Hello

  Suddenly, three of the users to the remote desktop users group has been removed, but I'm not able to find the event: 637 in the security event log.  However, I got a test to remove a user from the remote desktop users group, but the event id: 637 has triggered and found.

  I need to check what the user has been deleted?

  Thank you
  Yasser

  Hi Yasir,

  Thanks for keeping us posted and share this information with us.

  I would have you post your query in the TechNet Forums.

  Check out the link-

  http://social.technet.Microsoft.com/forums/en-us/category/w7itpro

  Back to us for any issues related to Windows in the future. We will be happy to help you.

• An agent can not dial the + E.164 string CTIOS Agent Desktop Toolkit

  There is a problem with the composition of a number + agent workstations E.164 (example: + 380975431111). When you make a call, CTIOS Agent Desktop shows an error:

  Customer

  MessageType:eMakeCallRequest

  ErrorMessage:Error [10117] the specified DTMF string is not valid

  CTIOS Server

  eControlFailureConf (14):the application specified a destination that is not valid.

  PG & CG

  Error =INVALID_DESTINATION

  But when I place a call of IP or IP Communicator phone it works using the road / + '. All other destinations (00, 0, etc.) are accessible through CUCM.

  Many configuration errors or it is a limitation for Desktop Agent?

  Thanks in advance for your answers!

  P. S.

  CUCM using 8.0.2, ICM 8.5.1, CTIOS 8.5.1

  Artem,

  This is expected behavior E.164 is not supported with the latest versions to 8.x. However, it is being developed for future support.

  -Cisco CTI server, CTIOS (8.x)
  -Cisco CTIOS Toolkit Agent Client und CTIOS supervisor Toolkit (8.x) Client
  -CAD Agent Desktop and CAD Supervisor Desktop (8.x)
  -Cisco Outbound Option (8.x)

  It could be that useful?

  DPM

  Pls rate useful messages!