Ultimate Windows up-to-date is responsible is stuck

I just got a laptop new Dell Studio XPS M1640 last week, pre-installed with Windows Vista Ultimate.  Through the initial installation, etc.. I started Windows Update.  for the last 5 days he sat "Installing Update 11 of 23... Update for Microsoft Office Excel 2007 Help (KB963678)".  By clicking on stop Installation does nothing really (in this case).  4 optional updates I canceled there, but I would like to install, now that I understand what they are (Ultimate Extras), but I can't do it because it says I have to wait until all updates.  I contacted Dell and they said to contact Microsoft.

Is a restoration the best option?  Any other advice?  Appreciate any help.  Thank you.

Hi Decon99,

 

Welcome to Microsoft Answers Forums.

We would like to get some more information from you to help solve your problem.  You better, please answer the following questions.

  1. You are able to install some other updates aside from the office updates?
  2. You have security software installed on the computer?

You will need to first cancel the update tries to install the computer restart and check.

After the restart to revisit the Windows Update and make sure that the updates that failed to install and also you will find some next to the update error codes failed.

I suggest that reset you the Windows Update components on the computer.

Check out the link below to find out how to reset the Windows Update components.

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058

This can sometimes happen if there is a temporary loss of internet connection during the installation of updates.

If the steps above do not solve the problem suggest you try the steps in the Microsoft KB article below.

You may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates

http://support.Microsoft.com/kb/836941

Hope this information is useful.

Let me know if it worked.

All the best!

Thanks and greetings

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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