Unable to access the data stored on an external hard drive

Just a checkup was done on my computer that required all my data to be deleted and the original settings restored. My backup files are on an external hard drive Western Digital Elements. Since the health check, my computer recognized the hardware connection when I connect the external hard drive, but the drive does not appear in 'my computer '. I cannot access my saved files. How can I fix the problem so that I can access very important data on the external hard drive? NB. I tried to update the driver concerned, but get the message "cannot find a driver that is higher than already installed.

Hi Fairhurd,

It is without doubt the antivirus software or security that comes pre-installed on the computers factory image.

I suggest you uninstall all the trial security software (McAfee, Zone Alarm, etc) that your not use to see if it helps.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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