Unable to connect, detect, remove the bluetooth mouse

I have a bluetooth mouse that appear in devices and printers, but I can't connect to it.

That's what I tried.
1. I tried to search (add a device) and the mouse discoverable/visible. Windows does not detect it.
2. I removed the mouse devices and printers. Rebooted yet portable windows, then I tried step 1, do not judge.
3. once I find the hardware changes in Device Manager, it automatically adds the mouse to devices and printers. I am not able to uninstall this mouse from my system.
4. I've seen devices hidden in Device Manager and removed the mouse and all bluetooth HID, same enumerator Bluetooth devices. Then I rebooted. I tried the first step. Windows does not detect it. When I check for changes in the Device Manager it add the mouse again.
I can't figure out how to remove this mouse. I think if can remove it from the registry or somewhere, I can add it again. Therefore, I am unable to remove it or connect.
I've been using bluetooth during a period of long devices now. I know that for to connect/pair of the device, it must be visible. The mouse is also very well, I can connect to other systems, I can use it even with my cell phone.
Other information that may be useful.
Windows 7, Logitech v470
Service Bluetooth starts automatically. under the local system account logon
Bluetooth support service will start automatically, logon under the local system account.
Enumerator Bluetooth is installed.
I'm using icons improved in devices and printers

Same problem with the same mouse. Found in some way, by using the system account Local indicates that the Bluetooth service is started, but it doesn't seem to work. I changed Local Service as a user to start the Service of Support of Bluetooth and there's. Everywhere it is documented to change the Local System account, and this does not work! Likewise, it does not detect my BB Phone! Now, all is well with the Local Service.

OS: Windows 7 64-bit

Tags: Windows

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