Unable to connect: icon disappear the password incorrect message/fingerprint reader
I am unable to log in to my administrator account with my password or fingerprint after the last HP Simplepass update. When I try the password, I get the message 'invalid password' and I can't use the scanner as its icon dissappeared. I can still connect to the guest account, but this is not the administrator settings.
After you restart the computer several times nothing has changed.
It is a HP Pavilion dv7 Notebook PC Windows 7 Home Premium 64-bit Service Pack 1.
Any help would be really appreciated.
Thank you.
Hello
See if you can access the computer in Mode safe mode as follows.
Shut down the laptop. Tap away at f8 that you start the laptop to enter the Windows Recovery Console. Use the arrow keys to select Safe mode and press ENTER.
If you can access your Admin account in this mode, click on the Start Menu, click principally made programs, click Accessories, click System Tools and run the system restore. Choose a restore point prior to the update SimplePass and then proceed to the restoration. When you are finished, Windows will restart normally. See if your scan/finger/password original works now.
Kind regards
DP - K
Tags: Notebooks
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