Unable to connect to the internet with other programs (like Zune) but internet explore still connects.

I can connect to the internet with internet explore very well. No problems.  But when I try to connect another program to the internet, like Zune or Wildtangent games the program says that I'm not online.  I know that I'm online because I check to make sure you Internet explore, and which still works.  I already tried to change the firewall settings to allow programs through, but that did not work either

Hi Chloe,.

  1. What is the exact error message?
  2. Since when are you facing this problem?

However, try the following steps.

Step 1: Add zune except for windows firewall.

1. click on start toreduce this includes this image, type firewall.cpl in the Search box and press ENTER.

2. click allow a program through Windows Firewall. Collapse this includes this image
If you are prompted for an administrator password or a confirmation, type the password, or click continue.

3. click on add program.

4. click on Browse.

5 locate the Zune and then click Open.
Note By default, the Zune is installed in the following location:
C:\Program Files\Zune\

6. click OK twice.

Step 2: Windows live onecare

  1. Start Windows Live Onecare.
  2. Click change Onecare settings.
  3. Click the firewall tab.
  4. Click on Advanced settings.
  5. Scroll through the list of programs to determine if Zune appears in the list.

·         If Zune appears, make sure that the Zune is set to allow instead of block.

·         If Zune does not appear, follow these steps:

1. click on Add.

2. Locate the Zune and then click Open.

                Note By default, the Zune is installed at the following location: C:\Program Files\Zune\

3. click OK twice.

http://support.Microsoft.com/kb/927980

Try these steps and let us know the result.

Bindu S - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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