Unable to file non-group of Shutterstock in Illustrator .eps

Hi, I have bought the work in the past to Shutterstock and managed to separate images in the past with Illustrator. Now, however, several files of Shutterstock are not afford to separate the work. I contacted Shutterstock and they are able to disassociate their work in Illustrator on their end? I have to reload Illustrator?

I have Adobe Illustrator CC, I used the direct Selection on the group work tool and object > Ungroup is grayed out (it me does not separate).  I tried to see if there is a clipping mask for which I could get out, he does not exist. I looked if my layers panel is locked, it is not. Again, Shutterstock is able to separate the file .eps at their end.

What could be the problem? Help.

Thank you. ~ Martha

You have linked the EPS file, didn't you open it.

Maybe you dragged to the opened file.

The safest way would be now in the file > open, and then select the EPS.

Tags: Illustrator

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