Unable to get deal creative cloud for CS owners because of the student edition
I tried to get the CC agreement for people who have already purchased CS products. In 2010, I bought CS5 web premium for students, and as far as I could tell some TERMS, it would be eligible for the reduced rate on the CC. I put my serial number of my CS5 SDK, but it was not accepted. A live support and had the following conversation:
Thank you for your patience.
In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Now you can chat with Sunil Kumar.
Sunil Kumar: Hello! Welcome to the Adobe Customer Service.
Sunil Kumar: Hi Catherine.
Catherine Downs: Hi Sunil.
Sunil Kumar: How are you doing today?
Catherine Downs: I'm ok, just trying to get this CC license.
Catherine Downs: I put my serial number for a CS5 web premium set I bought in 2010, but it will not accept it.
Sunil Kumar: Of course, but may I have the serial number so that I can check and help you the better the problem?
Catherine Downs: Of course:
Catherine Downs: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Sunil Kumar: Thank you for the serial number.
Sunil Kumar: I checked and see that the serial number is for the WEB PREMIUM educational version serial number.
Sunil Kumar: I'm sorry that the serial number of the educational version is not eligible for the promo offer, but I suggest you to contact the sales team of phone cam take an exception and help you with the purchase of the subscription to the promo offer.
Sunil Kumar: Please call the sales department at 0207 365 0735 Monday to Friday from 05:00-19:00 (Pacific time).
Sunil Kumar: Is there anything else I can help you?
Catherine Downs: No, it's ok. I'll try to call the team now. Thanks for your help
Sunil Kumar: You are welcome. It is great pleasure to help you.
Sunil Kumar: Take care and have a wonderful day!
Sunil Kumar: Please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!
Thank you for contacting Adobe customer service.
Your chat session is over.
I tried to call support immediately, but they were closed. Offer ends today, and I was wondering if anyone had recommendations on what I could do? I'll try to call again on Monday.
Thank you
Catherine
The terms clearly state the eligibility criteria and that education licenses are not valid...
Terms and conditions | Adobe... "This offer is not available for education, OEM or volume license customers."
If there is a chance that you can get special review by calling then be sure to follow on that.
Tags: Adobe
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