Unable to get the free upgrade to 8.1

I had windows 8 for Christmas from 2013. Watched once and put it away and I returned to my trusted XP. Well, it's finally on its last leg, so I have no choice but to turn to Windows 8. I tried to learn it on my own for the last month. Why this horrible change? When I went from 2000 to XP, I was able to jump in full. Now, I need several college degrees just to turn it on. I hate it! Now the problem I have is I get all these messages to upgrade to 8.1 free, but every time I click on download, it takes me to this green screen that says windows store, but it makes that go round and round and round. Don't show me how getting out of this window. In addition, each time I want to do something, we're looking for a password. Do you know how many different passwords have some people? Sorry, it looks more like a session of b...h but I really don't know how (simply) how to download and install the upgrade.

Please help me. I'm old and I'm tired and I want to use my computer. Thanks in advance.

Hi Nancy,.

Thanks for posting in the Microsoft Community forums. I can certainly understand the changes that you can find using Windows 8 as new technology.

Windows 8 introduces major changes to the operating system platform and user interface to improve its user experience. I appreciate your comments we make changes, given feedback even to make more user-friendly technology.

You could become user and password quickly if you try to install any program or make major changes on Windows. This feature is called User Account Control (UAC). No password, Windows will ask you if you use an administrator account.

Approval mode administrator in the UAC allows to avoid malicious programs to settle in silent mode without knowledge of the administrator. It also helps protect against systemic changes inadvertently. Finally, it can be used to apply a higher level of compliance where administrators must actively consent or provide credentials for each administrative process.

Overview of user account controls

http://TechNet.Microsoft.com/en-us/library/jj574089.aspx

What is user account control? (This link information also applies to Windows 8)

http://Windows.Microsoft.com/en-us/Windows/what-is-user-account-control#1TC=Windows-7

I imagine the inconvenience that you are experiencing. I you suggest to disable the antivirus, unplug external devices attached to the computer and then try to install Windows 8.1.

Follow these methods and check if that helps:

Method 1: I suggest you to reset Windows Store Cache and check if it helps.

(a) press 'Windows key + R' on the keyboard to open the run window.

b. in the run window, type "wsreset.exe", and then click Ok.

I suggest you to run a Windows Upgrade Assistant. Assistant upgrade is a free download that scans your PC, desktop applications and devices to see if they will work with a later version of Windows.

Upgrade Wizard: FAQ

http://Windows.Microsoft.com/en-in/Windows-8/Upgrade-Assistant-download-online-FAQ

Method 2: Make sure that you have installed all the latest Windows updates. Follow the steps in troubleshooting these items to Microsoft and check if that helps:

Problems with installing updates

http://Windows.Microsoft.com/en-in/Windows-8/troubleshoot-problems-installing-updates

How to solve the problems of connection with Windows Update

http://Windows.Microsoft.com/en-in/Windows-8/how-solve-connection-problems-Windows-Update

Method 3: If you are not able to find the update of store Windows, follow the steps in troubleshooting of this article:

Why I can't update in the store?

http://Windows.Microsoft.com/en-in/Windows-8/why-can-t-find-update-store

Method 4: Temporality disabling software security and control for the issue.

Please disable any security system or Microsoft if you have on your system.

Important note: security software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Additional information:

Update to Windows 8.1 of Windows 8

http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial

Upgrade to 8.1 Windows: FAQ

http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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