Unable to open a .pdf file in a browser.

For years, I ran Acrobat 6 standard.  My wife and I share the same office - it uses IE for its browser. I use Firefox.  Earlier this year we both started getting the following error message when you try to open a PDF from our resepctive browsers, that is, by clicking on a link to the .pdf file:

"Adobe Acrobat/Reader that is running can be used to display PDF files in a web browser. If please exit Adobe Acrobat/Reader and exit your browser and try again. »

To the best of my knowledge, Acrobat or reader was working at the time (unless it somehow goes in a context that I couldn't find).  I thought maybe it was a little problem with Acrobat 6, so I've upgraded to Acrobat 9 standard a week ago and the reader 9.1 3 weeks.

The problem persists, although not always, and the only way to work around what I've found is to click right on the link on the Web page and save it to the desktop, then double-click on the icon and it opens.  It's a bit of a pain.

Has anyone encountered this before?  You have a solution?

Adobe STRONGLY recommends that you have NOT Acrobat and Reader on the SAME system. Based on my experience, the presence of these two products causes all sorts of unpredictable behavior.

If you need Acrobat to create and edit PDF files, you need not Reader to open PDF files in any browser. You must delete a program or another and do a repair on the product remaining thereafter. I recommend also that after the removal of one product, you restart your system and then to repair the other product. If Acrobat or Reader is installed on your system, browsers should load this product to read the PDF file.

Good luck.

Ken F.

Tags: Acrobat

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