Unable to play buray on computer laptop cl 2137 Pavilion dv7

Title says it all.  To day running Win7 Home Premium.  Vista originally.  No recovery partition, but have recovery discs.  Tried the last Media Smart version4.1.4328, also known as: sp50486.exe.  Update within Media Smart takes me to Cyberlink, but does not help. It's a recurring problem since I bought the laptop in 2009-10.  The laptop recognizes that the disc is in the drive.  It does not play regular DVD movies.

Hello

If you use HP MediaSmart DVD to read Blu - ray disc, try the following.

HP now provides a Cyberlinks PowerDVD version which seems to be a better solution.  Download the latest installer for it on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

When the download is complete, open windows panneau Panel configuration, open programs and features, right click the entry for HP MediaSmart DVD and select uninstall - once this process is complete, restart the laptop.

When windows has reloaded, open your downloads folder and double-click Setup for PowerDVD 10 start the installation.  Once this done, see if your Blu - ray disc now plays OK.

Kind regards

DP - K

Tags: Notebooks

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