Unable to recoginize fax device

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  I peut send a fax to everyone but may not receive from the fax from anyone. I need your help. Thank you.

  Hi @sarah_aleyt ,

  I see that you have problems to receive faxes, but you can send faxes. I will definitely do my best to help you.

  Check these settings on the printer:

  Confirm the fax number:
  Go to settings, fax facility, advanced Setup, confirm Telec.

  Disable error correction:
  Go to Configuration, service, facsimile, error correction and turn if off.

  Adjust the speed of fax in the Middle:
  Go to settings, fax setup, advanced configuration, speed of fax and select medium.

  Disable the private reception:
  Go to Configuration, advanced setup, private receive fax configuration. Turn the power off.

  Test the fax.

  If the problem persists, try the procedure described in this document to see if it will solve this problem.

  Cannot send or receive faxes.

  Updated the firmware of the printer if the problem persists. HP Color LaserJet Pro M177fw MFP drivers.

  Please provide detailed results if you're still having problems.

  What were the results of the test of fax?

  What type of connection do you have? (Analog, DSL, cable Modem)
  You use the phone cable 2 son?
  You have a special ringtone that is put in place on the line?
  Are there set up voicemail?
  You have an autoresponder? (Where it is connected to?)
  Where did the fax cable connected to? (modem, outlet)
  Is there a phone as connected the printer?

  If there is anything else I can help you, let me know.

  Good day!
  Thank you.