Unable to sign in the large pond emails

This question is actually the name of a member of the family because they are unable to access their Microsoft account for the bloody question!

Because of their mobile phone being hacked, they tried to change their Microsoft Account password for the pirate can not read their Bigpond (part of called Australian Telco Telstra) emails.  Trying to to do, they were totally locked.  They get the error message says something like you see in 30 days!

Telstra said "Talk to Microsoft", Microsoft said "talk to Telstra.

Help, please.  My family is old and is upset!

Hello

Welcome to the Microsoft Community Forum.

Of course, I understand the frustration of not being able to get the available account and keep waiting.

I would ask to view this query to Live ID Support to improve the support for Microsoft Account password.

Live ID support

http://Windows.Microsoft.com/en-in/Windows-Live/ID-support

Thank you.

Tags: Windows

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