Unable to upgrade to or install Update Manager 5.1.0 Update 2
Hello
I have Update Manager 5.1 update 1 installed and working. I've just updated the server vcenter to 5.1.0 Update 2 and now trying to upgrade the VUM to also update 2. During the upgrade it kept failing on the login screen of vCenter vCenter Server username and password entered is not recognized. Now the account works, I logged onto the server vCenter as this account and can connect on the client vSphere under this account. The account is an administrator of vCenter.
I could not upgrade to work so decided to completely uninstall VUM and reinstall it again with the update 2 version, but I get exactly the same error. I don't know where to go with this. I tried located accounts but no joy. I get the following in the vminst.log: -.
VMware Update Manager-build-1471702: 18/02/14 11:01:56 - start logging.
VMware Update Manager-build-1471702: 18/02/14 11:01:56 - CA exec: VMValidateVCServerInfo
VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property VC_SERVER_IP = 192.xxx.xxx.xxx
VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property VC_SERVER_PORT = 80
VMware Update Manager-build-1471702: 18/02/14 11:01:56 set property VC_SERVER_ADMIN_USER = domain\username
VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property TEMP_DIR = C:\Users\SVC_VC~1\AppData\Local\Temp\
VMware Update Manager-build-1471702: 18/02/14 11:01:56 AppendPath::done path: C:\Users\SVC_VC~1\AppData\Local\Temp\vum
VMware Update Manager-build-1471702: 18/02/14 11:01:56 order validation VC: ["v 192.171.185.107 Pei 80 - U 'domain\username' Pei *-C"C:\Users\SVC_VC~1\AppData\Local\Temp\vum\' L-'C:\Users\SVC_VC~1\AppData\Local\Temp\\' vcversion - O""]
VMware Update Manager-build-1471702: 18/02/14 11:01:56 AppendPath::done path: C:\Users\SVC_VC~1\AppData\Local\Temp\vum\vciInstallUtils.exe
VMware Update Manager-build-1471702: 18/02/14 11:01:56 found "C:\Users\SVC_VC~1\AppData\Local\Temp\vum\vciInstallUtils.exe".
VMware Update Manager-build-1471702: 18/02/14 11:02:01 process returned 102
VMware Update Manager-build-1471702: 18/02/14 11:02:01 error: VC username and password entered is incorrect
VMware Update Manager-build-1471702: 18/02/14 11:02:01 get the property UILevel = 5
VMware Update Manager-build-1471702: 18/02/14 11:02:01 updated property ProductName = vSphere VMware Update Manager
Interestingly, since the upgrade to vCenter 5.1 update 2, our Veeam VM backups started failing. It is said the service account used to connect to vcenter can no longer do. I think that I now have a vCenter problem rather than with single update manager. Of course, I can live without Manager Update for awhile, but not without our Veeam backup.
Any ideas?
Thank you
Janine
As a result, we actually had major problems with authentication of domain vCenter. All 3rd party plugins did not exist to authenticate (including our Veeam backup) which makes it a little more serious. We could however connect you if one account local existence on the server vCenter himself. We could log on to the server vCenter as a domain account (which is a member of the Administrators group) and then launch the vSphere client, choosing to use "windows session credentials. If we typed in a user and a password that he will not allow you to connect.
We then looked at logging on to the web client that has failed with an error similar to the following: -.
The authentication server has returned an unexpected error: ns0:RequestFailed: internal error during the creation of SAML 2.0 token. The error can be caused by a source of identity with a malfunction.
We could however login to the web client as admin@System-Domain to display the UNIQUE Admin authentication settings and make the necessary changes.
So we knew now that it was more a problem of SSO. Knowledge base articles has made the removal of the source of the local identity that we were not happy in doing so, we placed a call with VMware. VMware response was to deploy a VAPP 5.5 vCenter to see if version 5.5 of SSO can fix this (we run 5.1), we could go SSO to 5.5. Also, we were not satisfied with this response as the new VAPP and SSO version probably would work it would be a clean install. He has not proved that the exsiting SSO to 5.5 upgrade does not have the same problem.
We started trawling through the logs and noticed that there are errors in connection to DCs in a trusted domain (us authenticate not to all accounts etc. in this trusted domain). The trusted domain has been listed as a source of identity in the web client, we decided to remove the domain from the list of sources of identity (after consultation with VMware that said that we could remove it but he wouldn't do anything). We do not think it would work, but it did! We discovered since AD team that there were some problems with the trust between our domain and the other domain and we can only think that after restarting the server vCenter for 5.1 installation update 2 that he then picked up on these issues.
Just thought this may be helpful to anyone experiencing similar problems.
Tags: VMware
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