Unable to upgrade to or install Update Manager 5.1.0 Update 2

Hello

I have Update Manager 5.1 update 1 installed and working. I've just updated the server vcenter to 5.1.0 Update 2 and now trying to upgrade the VUM to also update 2. During the upgrade it kept failing on the login screen of vCenter vCenter Server username and password entered is not recognized. Now the account works, I logged onto the server vCenter as this account and can connect on the client vSphere under this account. The account is an administrator of vCenter.

I could not upgrade to work so decided to completely uninstall VUM and reinstall it again with the update 2 version, but I get exactly the same error. I don't know where to go with this. I tried located accounts but no joy. I get the following in the vminst.log: -.

VMware Update Manager-build-1471702: 18/02/14 11:01:56 - start logging.

VMware Update Manager-build-1471702: 18/02/14 11:01:56 - CA exec: VMValidateVCServerInfo

VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property VC_SERVER_IP = 192.xxx.xxx.xxx

VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property VC_SERVER_PORT = 80

VMware Update Manager-build-1471702: 18/02/14 11:01:56 set property VC_SERVER_ADMIN_USER = domain\username

VMware Update Manager-build-1471702: 18/02/14 11:01:56 getting property TEMP_DIR = C:\Users\SVC_VC~1\AppData\Local\Temp\

VMware Update Manager-build-1471702: 18/02/14 11:01:56 AppendPath::done path: C:\Users\SVC_VC~1\AppData\Local\Temp\vum

VMware Update Manager-build-1471702: 18/02/14 11:01:56 order validation VC: ["v 192.171.185.107 Pei 80 - U 'domain\username' Pei *-C"C:\Users\SVC_VC~1\AppData\Local\Temp\vum\' L-'C:\Users\SVC_VC~1\AppData\Local\Temp\\' vcversion - O""]

VMware Update Manager-build-1471702: 18/02/14 11:01:56 AppendPath::done path: C:\Users\SVC_VC~1\AppData\Local\Temp\vum\vciInstallUtils.exe

VMware Update Manager-build-1471702: 18/02/14 11:01:56 found "C:\Users\SVC_VC~1\AppData\Local\Temp\vum\vciInstallUtils.exe".

VMware Update Manager-build-1471702: 18/02/14 11:02:01 process returned 102

VMware Update Manager-build-1471702: 18/02/14 11:02:01 error: VC username and password entered is incorrect

VMware Update Manager-build-1471702: 18/02/14 11:02:01 get the property UILevel = 5

VMware Update Manager-build-1471702: 18/02/14 11:02:01 updated property ProductName = vSphere VMware Update Manager

Interestingly, since the upgrade to vCenter 5.1 update 2, our Veeam VM backups started failing. It is said the service account used to connect to vcenter can no longer do. I think that I now have a vCenter problem rather than with single update manager. Of course, I can live without Manager Update for awhile, but not without our Veeam backup.

Any ideas?

Thank you

Janine

As a result, we actually had major problems with authentication of domain vCenter. All 3rd party plugins did not exist to authenticate (including our Veeam backup) which makes it a little more serious. We could however connect you if one account local existence on the server vCenter himself. We could log on to the server vCenter as a domain account (which is a member of the Administrators group) and then launch the vSphere client, choosing to use "windows session credentials. If we typed in a user and a password that he will not allow you to connect.

We then looked at logging on to the web client that has failed with an error similar to the following: -.

The authentication server has returned an unexpected error: ns0:RequestFailed: internal error during the creation of SAML 2.0 token. The error can be caused by a source of identity with a malfunction.

We could however login to the web client as admin@System-Domain to display the UNIQUE Admin authentication settings and make the necessary changes.

So we knew now that it was more a problem of SSO. Knowledge base articles has made the removal of the source of the local identity that we were not happy in doing so, we placed a call with VMware. VMware response was to deploy a VAPP 5.5 vCenter to see if version 5.5 of SSO can fix this (we run 5.1), we could go SSO to 5.5. Also, we were not satisfied with this response as the new VAPP and SSO version probably would work it would be a clean install. He has not proved that the exsiting SSO to 5.5 upgrade does not have the same problem.

We started trawling through the logs and noticed that there are errors in connection to DCs in a trusted domain (us authenticate not to all accounts etc. in this trusted domain). The trusted domain has been listed as a source of identity in the web client, we decided to remove the domain from the list of sources of identity (after consultation with VMware that said that we could remove it but he wouldn't do anything). We do not think it would work, but it did! We discovered since AD team that there were some problems with the trust between our domain and the other domain and we can only think that after restarting the server vCenter for 5.1 installation update 2 that he then picked up on these issues.

Just thought this may be helpful to anyone experiencing similar problems.

Tags: VMware

Similar Questions

Maybe you are looking for

  • What weight work with Apple health scale

    I think to buy a scale, but I want one that will record my weight in the application of health.  It would be great if it has WiFi or bluetooth.What brands are compatible with the health of Apple?

  • Satellite A300 - turn is not on, the screen remains black

    I have a laptop Satellite A300. I tried to turn it on when I got home from work and the screen remains blank. The bottom (plug, power and battery lights) turns on but the screen remains black. Can someone help me?

  • NY538AA: low battery to woreless message from the keyboard on momitor

    After changing the batteries in the keyboard of energizers twice the low battery WARNING kepps reappear. How can I get rid of this?

  • x4000b mouse: x4000b - no sign of life

    It is not visible to my win 8.1 tablet or my android phone.  I pulled on the block tab and experimenting by pushing the blue botton which is not documented by the way.   I use successfully other bluetooth with the Tablet and phone devices.  I changed

  • Put videos on my rocket

    Hello... I have problems with regular video Windows Media Player on my sansa fuze. I was wondering why it does this. I simply drag a video in my video file, but it never happens in my mp3 player... anyone know what format videos are on a sansa fuze?