Unacceptable backlight bleed with Dell U2414H - credit refused to Dell or upgrade

5 days ago bought 2 monitors a U2414H Dell and DELL UP2516D in Hong Kong.

The Dell U2414H a lot of backlight bleeding, the worst thing is the ugly yellow glow really distinct on the upper left, visible even in office lighting. The backlight bleeding was acceptable limit if this not that hideous yellow glow in the corner of a whole new monitor.

The DELL UP2516D, I have not had any problems with it at all.

Dell sent support some pictures and asked for credit/upgrade to the DELL UP2516D, but was denied a response:

"We verify that this is a normal matter. Because it's the technique of back-lighting, all the monitor will be this phenomenon. It is not hardware issue, so we can't support you for the UP2516D upgrade or the refund. »

I had a lot of monitor in my life, it's not normal or acceptable.

Help, please

It's the Forum USA, so you will need to re - contact Customer Support for your country. That U2414H does not meet our specifications from manufacturer of uniformity of the backlight. They do not follow the Dell return policy. Inside of 30 days of the invoice date, you can get a refund for ANY reason any. Don't like us for like exchanges, so that they are correct in saying you can't return the U2414H and get the UP2516D.

Tags: Dell Peripherals

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