(Redirected) Quite upset with dell customer service

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• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• Dell customer service

  I'm trying to find out if there is a way to contact Dell customer service in the United Kingdom, preferably by e-mail.

  I don't see anywhere on their web site that I can do.

  I think that Dell website is one of the poorest around for help, a big business.

  I looked on the internet and there are a lot of people complain about the appalling service the customer at Dell.

  Hi bigdavesim,

  I apologize for the inconvenience caused. Inspiron one 19 Touch is unfortunately not supported by Dell for windows 8 and OS is not officially tested on that device. So you may not be able to find the drivers on the official website of Dell.

• can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  I was told they are separated once and also says to check the forums?

  Yes you can.

  ~ Rohit

• DELL CUSTOMER SERVICE DECLINED TO SET VIDEO_TDR_FAILURE

  I called customer service to ask questions on potentially to replace my laptop (new) due to recurring BSOD due to errors such as 'video_tdr_error' and 'video_scheduler_internal_error '. I have tried all possible troubleshooting technical or fix suggested and they all failed. I called Dell customer support number, and after talking with several technicians from several ministries, subsequently has been rerouted to French software. After activation of the remote control of my laptop, Alphonse (my touch software support) ran some scans, discovered the problem (a problem related to ngdms64.sys) and then told me that she could not fix the problem, unless I bought a "warranty hardware and software" which would be the last three years and six months and would cost me $347,00. If anyone else has experienced this? I can't find any evidence of a software warranty option in the Dell website or their warranty policy. Why? What is going on?

  Read the post from RajithR on August 5, 2015, in this thread on the forum of Microsoft.

  You may need to reinstall the Intel graphics driver. You do not include the exact phone model or version of Windows, but you can find the video drivers by choosing your model right here and the version of Windows on the next screen.

• Why can't phone or enter into a contract with the customer service!

  Adobe Cretive Cloud CC has attracted a lot of money from my account.

  I have a student - account and two months that they have attracted too much money.

  Now I can't talk or you can call! He says I can chat every 24 hours - but when I press the button, it does not work.

  And the phone number does not work all by calling the Denmark...

  I feel helpless with stupid customer support you!

  What should do?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  Make sure that you use a browser that allows cookies and pop-up windows.

• How can you talk or text chat with a customer service representative? I have tried for two days and can't find contact phone numbers. At this point, that I would like a refund on the add, I bought I can't find or get to work. Thank you

  Anyone know how to contact Adobe customer service representative? I'm looking for a refund.
  Thank you

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• Someone from management can help me! Feel disappointed to Dell customer service.

  I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.

  I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.

  I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.

  I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.

  Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.

  Help, please!

  
  

• How installed / move Creative could again mini. Original mini lost sound. Unable to get through endless lists. Need a direct line with the customer service.

  Down loaded Creative could Macmin in January... Mini lost it is solid, put out.  New mini can not get through all the forms ADOBE, passwords, etc.  Have no serial number of the program, but my purchases are well documented.

  Had to change passwords several times.  I need a quick and direct link by e-mail or by phone at ADOBE.  Displacement of the programs has been easy.

  Gerry

  Hello

  The CC from Adobe, you can download simple on your new machine by following the steps mentioned in the help below document:

  Using creative cloud | Download, install, update or uninstall applications

  In case the problem persists, please contact support:

  Contact the customer service

  Kind regards

  Sheena

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Painful interaction with Dell technical support

  Before Thanksgiving 2015 my computer started having problems.  I contacted support and they decided to send a technician home for repair.  Literally, the repair worked for less than an hour.  I've contacted support and said that he should be delivered to repair Dell.  After some time, I received an email indicating that the computer could not be repaired, so he would be replaced.  I received emails stating "we must get approval" then received additional emails indicating that permissions have been obtained.  More email telling you will receive shipping information "soon."  I contacted them again this morning and they told me "we expect you for a serial number to generate" really!  How long does one of the world's most technologically advanced companies to generate an order number?  I have a friend who owns a small company and can generate an order number more quickly, he wrote down and the process continues.  Here we are more a month later and still no computer!  This is ridiculous and I think other Dell consumers must know in what ways this process is and consider staying anywhere else.  If I had money from Dell for something, there will be a different level of motivation to collect.  Why can't this same level of motivation on getting my replacement computer.  I will participate in other public sites to warn of this poor service and the total absence just consideration for the consumer.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Say-happy with the customer service

  I booked my Acer laptop for a repair under warranty an August 26, 2013
  After 10 days, I called for an update of repair only to tell that my cell phone was not in the repair center, I called.
  who confirmed the delivery of acer on 27 August. I called acer back and was invited to "give it 2 days.
  (climbing the case) I did.
  After 2 days, I called the center of repair again and told me that I would have my laptop within 7 days, after 10 days
  I always have my laptop and decided to call the repair enter this time told me again that ups
  did not deliver my computer acer laptop even once, someone at Acer decided to call ups again only to be told
  that they had indeed handed over to acer for repair, I then spoke to a manager of acer who asked me to give
  the other 2 days to climb the repair business, 3 weeks has passed and I have not yet received my laptop,
  I am very dissatisfied with the level of service I have received to date, it is the third time that I return to this portable ith the same failure
  The acer repair center has certainly received my laptop
  (I have the UPS tracking number)
  I would have someone Acer would contact me to help resolve this issue.

  Lol... not the shipping costs is certainly free to the United Kingdom, the repair center is only about 400 miles in England, is your repair center in the United States? With regard to the getaway of Delhi? I felt like for him to step out and take a tourist so I could understand what was said...