HP Support Assistant is not complete

When tune-up running, it never ends. This is what happens:

Step 1. RESTORE POINT GAME - Pass

Step 2. Defragmentation of disks Microsoft Windows-

Once step 2 is completed, steps 3 and 4 never operate, which is:

Step 3. Scan the computer for hardware and software problems.

Step 4. Establishment of the list.

What is the problem?

Hi Chuck,

Your HPSA could be trashed.  Just get rid of it and try again with a new installation:

Control Panel > display icon > programs and features >

Scroll down, find and uninstall HP Support Assistant.

Restart your computer after uninstalling the existing version of the Support Assistant.

Install the latest Version of the Support Assistant

HP Support Assistant

Tags: HP Desktops

Similar Questions

  • HP Support Assistant will not work.

    Desktop HP Pavilion HPE h8-1020

    Win 7 64 bit,

    HP Support Assistant will not work. I get the following:

    HPSF.exe has stopped working, the application has encountered a problem and needs to close

    I downloaded and installed the latest updates, but it has not fixed the problem.

    Can someone please help?

    Thank you

    Hello

    Try the following

    Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall

    When this has completed, restart the computer.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the computer again.

    Kind regards

    DP - K

  • my hp support assistant can not work and ask to restart windows each time I start my windows

    1. product name and number:

    HP Pavilion dv6-6093ex

    2. the installed operating system:

    Windows 7 64 bit

    3. changes made to my system before the problem occurred:

    HP Support Assistant has been updated and ask for a reboot needed, then I rebooted my windows.

    4. the title of the topic:

    HP Support Assistant does not and asking me to restart my windows every time I start my windows and I do restart, but HP Support Assistant keep asking to restart again and again.

    I hope to help me, thank you

     

    Hello

    Try the following

    Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall

    When this has completed, restart the laptop.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the computer again.

    Kind regards

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  • HP ENVY 15 j-001er: HP Support Assistant does not install drivers

    Hello

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    Johannes_Russeu

    Welcome to the Community Forum of HP.

    You can easily set the HPSA to warn you of updates and then use your computer Support pages to download updates to install.

    HP ENVY 15-j001er notebook PC

    Each driver / software package includes an instruction Decription page and installation.

    ========================================================

    Do not forget:

    It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

    According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

    You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

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    • Make sure you have at least your critical data on some form of external backup.
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    • Optional: Leave wireless ONbutton. You could turn off the router to ensure that there is no interruption.

    Updated the BIOS

    And, if you get in trouble despite the best intentions:

    Restore the BIOS

    Click on the thumbs-up Kudos to say thank you!

    And... Click on accept as Solution when my answer provides a fix or a workaround!

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  • Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

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    I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

    I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

    Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

    We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

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    Hello! @RBpromise, thanks for the reply.

    That you were unable to download the support assistant by using the link provided.

    Please download HP support assistant using the link below.

    Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

    I would like to know if it works!

    Have a great day!

  • Pavilion g6: HP support assistant does not work

    Hello

    I use HP Pavilion 2301ax with windows installed on it 8.1 g6. I tried to run the hp support assistant, but he did not run.

    The program opens, but it remains empty. It shows nothing on it, only hp support assistant is written on the top.

    After that I closed the program, a message automatically "Hp support assistant does not work. Windows is to find a

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    Hello

    You upgrade the machine to 8.1?  You need a newer version:

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&softwareitem=ob-135715-1

    Kind regards.

  • HP Support Assistant does not work

    HP Support Assistant does not work

    I got a HP Pavillion desktop product model #p6212f #AVO1OAA-ABA serial (personal information) Serice ID #010-515 HP Support Assistant Version #4.1.11.3

    It runs Windows 7 Home Premium (64-bit)

    Can you help me

    I tried your solution and it did not work and I have windows 7.

    I tried to uninstall it with microsoft to difficulty and it did not work

  • HP Support Assistant is not refreshing / verification of updates

    Hello

    Please my hp support assistant refuses to cool off, she who wrote "stop operation please wait" and I can't even check updates

    Hello D7N07PA,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

    I understand that your HP Support Assistant does not update correctly. I would recommend that you uninstall the HP Support Assistant and download and install the latest version of the HP Support Assistant. This should solve your problem of not updated correctly.

    I hope that I have answered your question to your satisfaction. Thanks for posting on the HP Forums. Have a great day!

  • HP support assistant does not not because of an error.

    Original title: HP support assistant

    I was downloading updates for windows 8 and I got a message that says that my HP support assistant was not working as there had been a mistake and that windows would be try to fix that it happened not at what I'm doing now?

    Hello

    HP Support Assistant is a software of HP.

    Are you still under warranty?

    "HP Support Assistant.

    http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

    'Install the latest HP Support Assistant for maximum support automated'

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02028499&cc=us&destPage=document&lc=en&tmp_docname=c02028499".

    If the above doesn't help you, you must contact either HP support

    http://WWW8.HP.com/us/en/support.html

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  • HP Support Assistant does not - SOLVED

    Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

    When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

    I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

    HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

    Hello

    Try the following

    Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall

    When this has completed, restart the laptop.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the computer again.

    Kind regards

    DP - K

  • HP Support Assistant will not download updates to date, or all the 'health check '.

    Recently, I noticed that my HP Support Assistant continued to inform me of new updates available. In addition, every time I try and do a manual check for updates through the app, the 'health check' will fail. I have a HP Envy 14, edition Audio Beats. The model number is XG981UA #ABC.

    In addition, I do not know if that changes anything but the most recent update, I downloaded was the most recent version of the ATI Catalyst Control Center (I need the drivers for Battlefield 3).

    Anyone know of a possible solution for the Support Assistant software?

    Hello

    Try the following

    Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the laptop.

    Kind regards

    DP - K

    

  • Support Assistant does not and will not uninstall

    I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant.  Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"

    When I continue and follow the link "Check online for a solution", nothing happens.

    I tried the uninstall programs and features in Control Panel, but it will not uninstall.  When the uninstall process early, I get an error message: -.

    "Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.

    Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.

    Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file?  I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?

    Thank you

    Hello

    What is the product number of the laptop?

    Try these,.

    Run this FixIt before performing the steps below.

    1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.

    2 download and install 7-Zip.

    3. open 7 - Zip and browse to the executable file HP Support Assistant.

    4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.

    5. a new window should open, showing a folder without a name.

    6. click on the icon of the snippet at the top of 7 - Zip.

    7. a window should open asking where you want to extract this file.

    Choose a location and name a folder to make it extracted.  For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.

    8. in Windows, navigate to this newly extracted folder.  Click UninstallHPSA.exe, and then select run as administrator.

    Delete SP64126 C:\Setup folder if its seen here

    9. now that the uninstall program is run in administrator mode, REBOOT.

    10. once the system is back on again & loaded completely, go to the extracted folder.  Right click on setup.exe, and select run as administrator.

    11. follow the installer until you get a successful installation message.

    This would remove HP Support Assistant and reinstall it.

    Thank you

  • my hp support assistant does not work

    My HP support assistant asked me to update the computer... I did that... then he asked me for my laptop restsrt... I have restrted it and I did it when the windows opend I have not found the HP support assistant icon and he asked me again to restrt my laptp yet... but the same problem... and he asked again and again... What is the solution and forgiveme if there is an error in my writing in English

    Hello

    Try the following

    Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall

    When this has completed, restart the laptop.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the computer again.

    Kind regards

    DP - K

  • HP Pavilion Notebook 15-e056se: HP Support Assistant works not properly...

    Hi, so I have this laptop for more a yaer now, and whenver I try to update my drivers through HP Support Assistant, he begins, download then says installation then it says full, but nothing is really happening. I tried many times to download Bluetooth driver, audio driver, the synapatcis of the Touchpad, but every time the same thing, it says: installation complete, just as I click Next, it will prompt you to update again. I uninstalled HP Support Assistant several times and installed again, but the same thing happens. Someone please tell me a solution for this.

    Hi @Ahsan19

    I understand that when you try to update the drivers by using HP support assistant there is no change.   You tried to uninstall and reinstall the HP support assistant without result.

    I would try to update the drivers manually.  Here is a link to the Drivers of laptop HP Pavilion 15-e056se to get them.

    If you still experience a problem you can try to install in safe mode. Safe mode of Windows 8

    If the problem persists, I suggest contacting HP support for assistance. They can access your system remotely to help overcome the difficulties.

    Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

    World wide phone holder

    Good luck!

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