Update blackBerry 10 made my phone useless

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• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• Data not updated blackBerry Smartphones when inactive phone

  Hi all

  Recently, I removed my main of my device e-mail address while he is on vacation.

  I just put back it, but now I find that data (emails and BBM) are not updated when the phone was in bag for awhile.

  If I put myself in response to or sending emails or BBM of unit all starts update again and all emails in circulation and BMMs come out at the same time.

  Everything working the normal flow is restored, but after being in the Pocket for awhile everything stops again.

  Any ideas?

  I noticed the problem when I started getting these archaic messages called SMS asking me why I do not answer to my BBM... naturally the idea of not receiving them is scaring me senseless!

  Kind regards

  Erik

  Hi and welcome to the forums!

  We need to know what version of the software on your device.

  Check the version of operating system of the device, and then use the correct steps to register your device. Basically, you refresh your network connection and the software to control the connection on your device.

  Thank you

  Bifocals

  KB23393 How to check the version of the BlackBerry Device Software installed on the BlackBerry smartphone

  KB00510 How to register a BlackBerry smartphone with wireless network

  KB02141 How to reset a BlackBerry smartphone

• Infinite loop of "Windows Explorer has stopped working" and "Windows Explorer restarts" made my phone useless

  I started to get an infinite loop of these two errors on my laptop, as soon as the desktop and start menu appear, which means that I can't do anything on my laptop. He began to arrive shortly after downloading an update for Adobe AIR (updated automatically via Tweetdeck) and an error appeared when saying the installation was damaged and I should reinstall/repair it.

  The problem is that this error loop start instantly as soon as the main office and start bar appears, so I can't do anything, let alone try to uninstall it or try to go online and find a program that would help. I tried to boot up the laptop in each of the three versions of Safe Mode, and errors appeared again each time. I also managed to find my Vista backup drive came with my laptop when I bought and performed a startup repair, but he did find something wrong. Then, I thought I might as well try a diagnosis of memory, but that no longer works. I also tried several different system restore points, but the question begins always at the same time, a lot of time.

  The only thing I can think to do is a clean install of Vista via my backup disk, but stupid me didn't save a workload I need to keep. Oh, and if you're wondering how I write this because my laptop is now effectively useless, I'm borrowing an old of my father.

  Don't know if this is important either, but it's a Dell XPS M1530 Vista Home Premium 32 bit and I had it for about two and a half years with only a handful of problems. I probably would say that this has never happened before, either.

  Hi William,.

  the file C:\Program Files\Flip Video\FlipShare\IPPMp4Splitter.ax causes the crash:
  

  Image path: C:\Program Files\Flip Video\FlipShare\IPPMp4Splitter.ax
  Image name: IPPMp4Splitter.ax
  Timestamp: Wed Sep 28 19:56:02 2009

  MSVCR80. memcpy + 0x5a [F:\dd\vctools\crt_bld\SELF_X86\crt\src\intel\memcpy.asm @ 188]
  WARNING: Information not available stack unwind. Sequence of images may be wrong.
  IPPMp4Splitter + 0x3b84
  ntdll! RtlpAllocateHeap + 0xe2f
  ntdll! ZwMapViewOfSection + 0xc
  0x340d51c
  IPPMp4Splitter + 0xffa8

  Remove or update the Flip Video program.

  André

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• No. phones smart blackBerry smartphone made by BlackBerry - is it true?

  German press reports the end of BlackBerry as a manufacturer of smartphone.

  http://www.Golem.de/news/Mobilfunk-BlackBerry-entwickelt-keine-smartphones-Mehr-1609-123511.html

  Is this true? And delays in updating a hint of the near end of the BlackBerry smartphones? Both sell hardware as possible before moving to a software developer pure offering solutions to large business customers? And stop doing anything for the devices the year next after a last updated OS10 and Android?

  It is a promised how much official BlackBerry will support the PRIV and the DTEK50?

  What?

  http://blogs.BlackBerry.com/2016/10/the-future-of-BlackBerry-devices/

  "Stop us handset hardware development and take full advantage of third parties to develop the hardware and to distribute and support the BlackBerry handset brand."

  BlackBerry has signed a manufacturing contract, or in other words has had industrial partners. But BlackBerry has made the development and design, marketing and support. In the statement of BlackBerry itself, which ends. It will allow software; Is no longer develop and commercialize and support material.

  So to the OP, Yes to your first question.

• BlackBerry Smartphones unable to update blackberry id account information while offline

  I have BB 9900.

  I signed up for a Blackberry ID.

  I am registered on Blackberry World.

  I download apps on my phone when my phone is connected to the computer.

  When I try to enter by Blackberry ID on my phone I get the message: unable to update blackberry ID account information while offline

  The status of Blackberry Internet is not connected - and I do not see how to connect to it.

  If I try to download an app on my phone I get the message: no cached credentials

  How can I get my Blackberry ID on my phone?

  Hi shark_bait

  Welcome to the Forums of the BlackBerry Support

  You must activate the BlackBerry data Plan / BIS on your account, it will allow you to add your BlackBerry ID on your phone and allow you to use all BlackBerry services via your Mobile network. Please call your operator or mobile service provider they can add it to your account.

• BlackBerry Z3 bought used blackberry z3... n i; m not able to connect with my blackberry newly made.

  Hello

  I bought blackberry z3 mobile used... when I bought, I thought that doing factory reset will be best method of formatting data... after factory reset I when put my blackberry newly made id iam unable to log my id why... and to msg as... Please inter your previous blackberry for installing... Please help meim not able to run any application on my phone...

  djraaz wrote:

  .. and to msg as... Please inter your previous blackberry for installing... Please help meim not able to run any application on my phone...

  If the device was installed OS 10.3.2 BlackBerry Protect has been enabled, then you've basically bricked your Z3.

  You know the OLD BBID to continue.

  Contact the seller.

• Update blackBerry Z10 for 10.2.1.2141 without a SIM card

  Hello

  Because orange is not the new update, it would be possible to spend my Z10 unlocked version 10.2.1.2141 by removing the SIM card from the phone and update the settings-> menu updates without a SIM card?

  Also I would like to ask if this will not my phone useless to this carrier?

  Thank you

  Who can install the OS for you and no, there will be no effect the warranty of the device.

• Update blackBerry "BOLD" Smartphones Q

  I gave to my son my old "BOLD". It's been a while since the update.   I'm curious to know if this can be updated to 10?

  In my view, there is an update that he wants to do, that will take me an hour. What is the update 10?  I don't want to update it and ruin the phone!  He'll kill me lol. Can I safely to this day and not mess up his info?

  Thank you!

  towngirl_04 wrote:

  I gave to my son my old "BOLD". It's been a while since the update.   I'm curious to know if this can be updated to 10?

  In my view, there is an update that he wants to do, that will take me an hour. What is the update 10?  I don't want to update it and ruin the phone!  He'll kill me lol. Can I safely to this day and not mess up his info?

  N °

  No older BlackBerry devices (compared to the OS 4 to 7) can be updated the current operating system of BlackBerry10.

  The kernel is not possible, different OS and hardware.

• UPDATE blackBerry smartphones

  Hello

  I have 1 notification update of my black berry 9790 so I confirm to update and when the update starts my stop from phone to 18% for a long time, then listening off and it starts the installation now, he was arrested at 11% and I am not able to do anything with my phone. Can you please help to solve this issue.

  Can't wait to hear from you soon

  Thank you and best regards

  ELIJAH

  Hi eliet

  Welcome to the Forums of the BlackBerry Support

  There are two methods for recovering for you to try:

  (Credit JSanders)

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Hello! I just bought an iphone 6 and I was starting the phone due to what he says, but right after the icloud copy was made the phone do not respond... He says decides to continue, but slice to reload button does not work... What can I do?

  Hello! I just bought an iphone 6 and I was starting the phone due to what he says, but right after the icloud copy was made the phone do not respond... He says decides to continue, but slice to reload button does not work... What can I do?

  See if the troubleshooting steps in this article to take help supported:

  If the slide on the upgrade screen does not disappear once you upgrade to iOS 9 - Apple Support

  See you soon,.

  GB

• My HP Photosmart C309g-m printer will not print after that automatic updates have been made last night.

  My HP Photosmart C309g-m printer will not print after that automatic updates have been made last night.

  What can I do?

  Printer in Windows problems: http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

• updates are planned in order to install when it updates and I made it impossible to get on internet explore? __

  updates are planned in order to install when it updates and I made can not get on internet explore

  Hi Marc,

  • You receive an error message when you try to access the internet?

  I suggest you to reinstall the update from Windows update and reproduce the error and check the update is the origin of the problem and after return.

  Step 1

  You can check which was the update has been installed on the computer and after return. To view the update history, follow the steps below:

  a. open the Control Panel, select display by the small icon and click the Windows Update icon.

  b. click on the link to view update history.

  to view the details of a single Windows Update. Select and right-click on a Windows Update list, and then click details.

  Step 2

  You can also access see installed updates on your computer and check the updates have been installed on your computer until this problem started and after return to the update's KB number.

  To do this follow the steps below:

  a. click the Start button.

  b. click Control Panel.

  c. click on programs and then, under programs and features, click on view installed updates.

  Uninstall the update has been installed before this problem began, view installed windows updates and see if it helps you to solve the problem.

  Step 3

  You can try to download the stand alone, updates and try to install it and check if it helps.

  To download the standalone version of windows updates follow the steps below:
   
  a. take note of the update with the Ko only when your computer tries to update and install it.
  b. visit the following Microsoft Web site: http://www.microsoft.com/downloads/Search.aspx
  c. search by downloading the update.
  d. save it on the desktop.
  e. try to install it manually.

  Step 4

  You can also try self-test built in Windows 7 Internet Explorer troubleshooting after you install the update and check if that helps you solve the problem.

  To run the Internet Explorer troubleshooter, follow these steps:

  a. close all programs.

  b. Click Start and then click Control Panel.

  c. under system and security, click on find and fix problems.

  d. in the left pane, click View all.

  e. click Internet Explorer Performance. This opens a new window.

  f. click Next.

  (g) the resolution of the problems run and try to solve all the problems identified automatically. Click Close.

  After the store has run successfully, check to see if you receive the same error.

  Also access the link below and follow the steps to solve the problem with Internet Explorer.

  http://Windows.Microsoft.com/en-us/Windows7/tips-for-solving-problems-with-Internet-Explorer

  Hope this helps and let us know the result.

  Thank you and best regards,

  Srinivas R

  Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Z3 blackBerry I want to update blackberry 10 in Z3

  I want to update blackberry 10 in z3, but it requires more than 4.5 GB free space. It is possible to do more than 4.5 GB of free space to z3 of blackberry that already comes with 8 GB.

  I deleted all applications to remove like facebook, SMS, contacts, related to, four squre and all others.

  But other applications that come as default by the company occupy space. Is there any solution to make more free space...?

  Or directly the route to upadate to 10.3.1 in 4 GB of space?

  Hmmm Strange that link both will tell you that you are later AND also download an update. Strange.

  If there are problems of the Internet between your computer and the servers of BlackBerry, then what you describe could happen. To use this method, the only advice is to keep trying and I hope that it can work at a given time.

  Other methods, we could give you would be unofficial AutoLoaders which are totally destructive, replacement of ALL currently in your device with a new OS. So to use this method, you or the other must be able to succeed in a link - database backup / restore, a third party backup / restore or be prepared to start over from scratch.

  Let us know how you want to proceed.

• Update blackBerry Blackberry Z10 10.2.1.2977

  My wife just download updated 10.2.1.2977 once the download is finished, I noticed our internet connection was VERY slow so I decided to go into the router and see if there's a problem. The router would not let me with the URL despite trying several times. I contacted Plusnet who recognized, I had a problem and offered to restart the router that has not worked. Then, they suggested a factory reset by putting a PIN in the reset hole at the back and connecting a cable between your laptop and the router back my ID and password. This procedure got up and going again. 1. do you know why this has happened? 2. why should we get all these updates BlackBerry? Regarding ring

  Hello

  donut wrote:
  1. do you know why this has happened?

  It could be purely coincidental... something could have been wrong with your router as you did the update for BB. Or, it could have been caused by the BB... There are bugs in some of the oldest levels of BB10 OS that caused strange problems for people on their WiFi connections. Indeed, the version of the OS you have installed for your BB is one that will be called to still have this bug... you need to update once again to 10.2.1.3247, via Knowyou:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-BB10-OS-using-Sach...

  For obtenir.2977, you probably use one of the automated, methods which restricted you only at levels currently approved by your carrier OS... some carriers are slower than others to approve and updates. Knowyou will allow you to install the version.3247 critical, regardless of if your operator has approved or not.

  donut wrote:
  2. why should we get all these updates BlackBerry?

  To unlock new features, fix bugs and other things. The OS is written by humans, who are notoriously imperfect... updates are needed to correct these mistakes caused by humans (like the one who remains in la.2977.

  Good luck!