BlackBerry Smartphones unable to update blackberry id account information while offline

I have BB 9900.

I signed up for a Blackberry ID.

I am registered on Blackberry World.

I download apps on my phone when my phone is connected to the computer.

When I try to enter by Blackberry ID on my phone I get the message: unable to update blackberry ID account information while offline

The status of Blackberry Internet is not connected - and I do not see how to connect to it.

If I try to download an app on my phone I get the message: no cached credentials

How can I get my Blackberry ID on my phone?

Hi shark_bait

Welcome to the Forums of the BlackBerry Support

You must activate the BlackBerry data Plan / BIS on your account, it will allow you to add your BlackBerry ID on your phone and allow you to use all BlackBerry services via your Mobile network. Please call your operator or mobile service provider they can add it to your account.

Tags: BlackBerry Smartphones

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