Update creative cloud does not load

For the last 24 hours, I had a pop window informing me that the CC has an update.  The Manager of CC window opens and I see he's trying to connect with the server.  So far, it shows 2% and goes no further.  I rebooted several times since, but did not get a promotion on the % 2.

Please notify.

I am broadband 8.1 for Windows 64-bit 500 MB

Hello

Sorry to hear that you are facing this problem. You can try the following:

Open the Task Manager and kill the following processes:

-Cloud.exe creative

-Adobe Office Service.exe

-CoreSync.exe

-CCLibrary.exe

-AdobeIPCBroker.exe

-AAM updates Notifier.exe

Now download the Installer Download Adobe Creative Cloud apps and run it.

To diagnose the problem, I would appreciate if you could share your machine logs. You can use the collector logging tooland download the zip file created on the desktop for your choice of file sharing service. Send me the link for the file to download. I give you my email id in a private message on this forum.

Kind regards

Rémy

Senior Engineer of quality creative cloud

Tags: Adobe

Similar Questions

Maybe you are looking for