Update KB976902 now the mouse doesn't work does not correctly

I had the KB976902 recently updated on 2 of the 3 computers and 2 who got now have a mouse that does not correctly.  The computer number 3 does not have the update and still works fine.  All three are almost identical hardware and software and have legitimate versions of windows 7.

The problem of the mouse made play almost almost impossible. Left click crashes, lag mouse click one or two times when I I try to do a restore from the left eventually drag a shortcut of the thing, I clicked on and don't know how or why.

I did a restore on a single computer, but it did not help.

Norton and McAfee applications are notorious for not to uninstall (or upgraded) themselves. Since you are not sure, I'll have to have executed two removal on all of the computers in question tools.

NB: If a step said to reboot, reboot!

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. right click on the file saved in # 1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

3B. right-click on the file saved in # 1 b above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then reboot again.

4 reset the IE8 advanced settings by http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

5. open Internet Explorer 32-bit (only!) to http://support.microsoft.com/kb/971058 & run it in DEFAULT and modes difficulty then AGGRESSIVE. [1]

6. restart a last time & test.

~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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