Update slow frame rate during playback of videos

I noticed when playback of YouTube videos, the update of the video images at a slower pace to the point where he feels that the film takes place in slow motion. Sometimes it conditions other stays for a few minutes. There is no any degree if I'm streaming or playing a movie stored on disk hard (machine is not the CD player).

I ensure it no other apps work which could infiltrate power of main processor/RAM or video processor. All the drivers are the latest and greatest, and I don't see any warnings anywhere in System Manager.

There win 8 and Intel HD Graphics 4000 with 1.6 G of video RAM that seems honest enough to play the video file smoothly.  No idea if this is a known problem, the cause and the solution?

Thank you

@Aztek ,

Hello and thanks for the display on the HP support forums.  If you have gone through removal and installation of the drivers and make sure they are all pilots of fixes.  You've gone and made sure all the apps are closed so that they do not have the resources.  You've done everything you can do on one aspect of the software.

Unless you haven't tried alternative media players.

Have you updated adobe flash player?

You click the battery icon, it might be on the power saving mode.

Management Power Options (Windows 8)

Search for free media players in google.  VLC is one of those that I use all the time because it has all the codecs.

If you have, then you want to talk to a hotline for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Let me know how things are going.

Thanks again for posting and have a great day.

Tags: Notebooks

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