Update version 2015 Ps hangs
Hello
Could someone help me with this please?
A few days ago, my creative cloud has updated to version 2015. Since then, whenever I open Ps, it crashes and the message I get says:
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: aticaldd64.dll
Fault Module Version: 6.14.10.1589
Timestamp of Module error: 4e95b3a4
Exception code: c0000005
Exception offset: 000000000030a 230
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Information additional 1: 109 f
More information 2: 109fc0d4fedd08d22cb4b096d5416e7e
3 more information: cc73
Additional information 4: cc73c62778f1e69eae97892bdc1456e6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
I don't know any technical jargon, so if someone answers, please be prepared.
Thank you kindly,
Jutta
We'll run a little test.
Go to C: > Program files > Adobe > Adobe Photoshop CC 2015
Check if you can see the file named Sniiffer.exe / Sniffer.
If present rename it to old - Sniffer and try to launch the app Photoshop CC 2015 and check.
Let me know if you are able to launch PS CC 2015 after renaming the sniffer file.
In addition, please visit the graphics card manufacturer's Web site and make sure that the latest update available, if the last update is available, please update.
AMD / ATI:
http://support.AMD.com/us/gpudownload/pages/index.aspx
Tags: Adobe
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