UPDATES FROM HP SUPPORT ASSISTANT PROBLEMS

Similar Questions

• I can't download the updates from hp support assistant

  I have hp pavilion g6 and I can't download updates from hp support assistant, when I press download and install selected updates, then I found above downloads is finished, I clicked next and then when I came back I found that not yet made, help please!

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• Update from HP Support Assistant is suspended

  Hello

  I have the latest version of HPSA (7.0.39.15) installed.

  When I am updating all the drivers - updated and tune - aps-> check for HP updates now dialogue screen hangs

  

  My firewall is disabled.

  I use Windows 7 s64 on my HP laptop dv6t-6000 CTO.

  Thank you

  Drugmand

  Go to the control panel. Click programs and features.

  Find the Hp Support Assistant in the list and click on it.

  Uninstall the will appears in the title at the top of the window bar programs and features.

  

  Click on it and let Windows uninstall the application.

  Go to the portal of HP support for your laptop and find the drivers and applications download section. Download the latest version of the HP Support Assistant and install it. Run the HP Support Assistant update application.

  Do not forget to post your positive or negative result.

• HP Pavilion 15 laptop: update not downloaded from hp support assistant

  I have a laptop HP Pavilion 15 with the product J6L90PA #ACJ number. Today I just installed kaspersky anti virus and after I have could not download the updates from hp support assistant. The window indicates that its download, but there is no progress, motionless. I bought the laptop in July 2014 and 1 year I have Macafee antivirus. Today, I removed macafee by tool Development completely. Y at - it no problem for my system.  Screenshot of number is attached.

  @Edukrishnan

  Your system is probably OK - but seems the HPSA (HP Support Assistant) is more entitled to automatically download and / or install the HP drivers / updates.

  Your system:

  Laptop HP Pavilion 15-p073tx

  What's wrong?

  Could be the anti-virus / security program, could be a network problem independent somewhere between your computer and updates - could be a variety of things.  HPSA is good code; It is not infallible.

  You can use the following workaround - MANY people update this way, some because the HPSA hesitate to download / installation and others due to the extra comfort only update the computer when the owner / user is willing to do.

  • The HPSA settings > notify
  • Restart the computer and log in
  • Start the HPSA and click to get a new list of updates
  • Use the list as a reference >
  • Open the Page of driver for your computer Web site >
  • set parameters (operating system, etc.) >
  • Find updates to the page of your driver and decide whether to download and install the updates manually

  Reference:

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP support assistant problem on dv6t-2300

  Hello

  After you install the updates by using HP support assistant, hp support assistant could not recognize that the computer laptop specs more.

  before you install the updates from HP support assistant used to read the product name, serial number and product number but now nothing. now the HP support assistant cannot find any update online because he doesn't know what is the product number

  no idea how to solve this problem.

  your help is appreciated.

  Thank you.

  Hello

  Try to reinstall (uninstall, reboot, reinstall) HPSA.

  Download link is here.

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• Dead phone after update bios that came from HP Support Assistant

  Laptop: HP Pavilion DV6-7001TU

  OS: Windows 7 Home Premium

  HP support assistant recently recomeneded a BIOS update and I went ahead and did it. After the BIOS updaet when I press the power button / computer does not start (the power button lights up, the CD ROM is checked / departures) but nothing on the screen.

  Please help ASAP! The flash update was InsydeFlash

  Sorry for not adding that.

  I stood there, so I saw what he was doing.

  1. He pulled the battery, memory, HARD drive.
  2. Unplugged the power cord.
  3. Behind the memory card was the BIOS, he used a tool to read the number of the BIOS, which he used then to find a former chip (this part is chosen).
  4. He pulled out a very small part of the chip old (was the thickness of two human hairs, I think).
  5. Use a fan that blew up to + 400 degrees celcius heat and used a tweazer to put the old chip on the laptop, the curious one, he explained that he did a hard reset on the BIOS and is now flashing a new BIOS chip.
  6. After having done that, he threw the old chip out, left the laptop cool (he threw the chip he found in step 4, the laptop has the same BIOS chip it had originally.)
  7. After that he used gasoline and clean connectors of memory, wifi connectors, the connectors to drive HARD, the BIOS and reset the time system by removing and then pluging in the system battery.
  8. Put the battery back in and booted the computer and vola! everything has started to work as usual, except that I had to re - configure some settings in the BIOS (for my taste) and correct the time system.

  I hope this helps.

• Pavilion A7F22AV: HP Support Assistant problem

  I download the latest version of HP Support Assistant. This is the version 8.1.52.1. For unknown reasons, a yellow exclamation point is on the question mark icon blue HP Support Assistant updates the day I planned the HP and messages. I know from experience after which means I have to open HP Support Assistant and decide on something. I watch the action log and messages and there is nothing to comment on, and I see no update has been done.   The only way I can get rid of exclamation point on the icon question mark HP Support Assistant is to RESTART my computer. What is causing the exclamation on the HP Support Assistant icon?

  Drumman2, welcome to the forum.

  If you have enabled for Messages and updates and there is nothing available, I suggest you uninstall HPSA and install the version appropriate for your computer from here.  It is possible that a problem has occurred when you installed it.  I've seen this kind of problem before.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Failed to update download - HP Support Assistant

  Hi all

  I have problem to check updates from HP using HP Support Assistant for the last two months. It always fail the download of updates.

  The most recent analysis on October 9, 2011.

  How to solve this problem? When I check the latest version of HP Support Assistant, he says it's the latest version.

  My computer is HP Pavilion dv7-6107tx Entertainment Notebook PC.

  Uninstall HP Support Assistant in Panel, programs and features. HP Support Assistant right click and select uninstall. Reboot the laptop.

  Then, download and install the latest version here:

  http://h18021.www1.HP.com/helpandsupport/HpSA.html

• HP G62 freezes: G62 from HP support assistant everything freezes

  I just reformated to factory specifications, I have problems with a program called Maximizer I deleted due to problems with outlook. Anyway, the HP support assistant came and I let it is updated, after delivery to zero all seemed well. The support assistant came once again, and then I moved my mouse to check if she had more updates. All of a sudden it just froze, I had to make a hard stop. It restarted and I thought I should update the microsoft updates in the center of the action. Well, I got 172 among young people, so I let it go and when it's over, he said there is an error in update, so he does a back, taking things just to install the update. After the roboot the assistand of hp support came again and froze on the screen.

  I held the button to turn off the system and restart.  I went to the hp support assistant to stop the automatic update service, it took three times to make that happen because of the freeze ups. So that does more. and I also left with ms 177 updates I disabled the Auto for this also due to the inability to install those...

  So what now?

  Am working on it now to make this forum. but I do need to update the netframework updates and think.

  but I don't want to take the risk of an another freeze. are there tools that I can use to repair or check what's wrong?

  Thank you in advance.

  If you need more information please let me know...

  Thnx Sparkles,

  I'll give that a try again... It works well now, cut off all updates. But I will try what you suggest, I hope nsa is not putting spycrap in updates from Ms...

• HP Pavilion Notebook - 15-p204: UPDATE of HP SUPPORT ASSISTANT HP BIOS update for Intel processor (F43) - SHOWING AGAIN

  Hello

  I am new to the community of HP.

  I'm having a problem. Well, I can't really say it is a MAJOR problem because there is no threat to the system or anything, it's just one of those little annoying things.

  Yesterday, I updated my BIOS F.43 after being invited by HP support assistant. Update succeeded, charged back up the laptop, and the watch update STILL not installed on the HP support assistant. I reinstalled it and it still shows the same thing.

  It's just a bug and it is really installed and the wizard of support has not been updated?

  Thank you

  Hi @GarethWilliamss,

  Thanks for posting in the Forums of HP and welcome.

  I read on the HP Support Assistant and prompt you to download on your HP Pavilion Notebook 15 - p204. As you can imagine this is a glitch. Ignore the update.

  I hope this helps.

  Please let me know if this help solve the problem by marking this post as accept as a Solution.

  Thank you.

• HP Support Assistant - problem with shortcut

  I have the problem with the HP Support Assistant, when I open the shortcut on the desktop, I get the error: "the element 'HPSF.exe' that this shortcut refers has been changed or moved, and this shortcut no longer works correctly. You really want to remove this shortcut? »

  I'm tempted to open it from the beginning, the same thing happens. I don't know what happened with the HP support assistant and with the shortcut. I am not be reinstalled HPSA. I did nothing, I don't know how it happened.

  Do I have to reinstall HP Support Assistant or can I fix? What should I do to fix this?

  I'm using Windows 7 Ultimate 64 bit.

  Hi Licpa,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your laptop and have the HP Support Assistant with questions. Here is a link to uninstall the HP Support Assistant software. You can reinstall it here.

  I hope this helps.

  Thank you.

• How do to install updates failed - HP Support assistant

  I'm on HP Pavilion dv6 notebook supporting have Deputy 6.1.12.1. Sometimes when updates are available, it downloads and installs them. But all the updates one or two fails during installation. So if I rescan failed updates succeed analysis shows that there is no stock on hold. Can you please let me know how do to install the updates failed? Thanks a lot for your help.

  The details that may be needed:

  1. number and product name

  HP Pavilion dv6 Notebook PC

  A5F76AV

  2 operating system installed (if applicable)

  Windows 7 Home Premium 64-bit

  Few updates to pilot pushed via HPSA have 100% since the configuration and modification of systems success rates. So why you see that they do not install.

  They very probably get blacklisted on a case where if they have problems based on reports of customers through contact centers or data collected through Customer Experience Improvement Program, which is characteristic of the HPSA.  Just give it a few days once update is ready, it will install fine without any problem

• Just updated BIOS to support Assistant HP, such as not notified - now no laptop

  HP Wizard pops up and says there are two updates tonight...

  Wireless LAN

  and

  BIOS

  I've updated both using the guests of the wizard, and it restarted, flashed the BIOS, checked, then displays a screen announcing that the laptop might restart to finish update. She also asked that the screen would be blank for a few minutes and do not interrupt it.

  I was now staring at a white screen with power for 35 minutes... It seems to have failed, even though she thinks differently?

  with a DVD in the drive, he tries at all times access to the drive...

  It is a dv6-7030tx with an extra 8 GB of ram and an SSD installed...

  Hello

  All is not lost.  The following procedure should help.

  Go ahead and shut down the laptop.

  Restart the computer and immediately press the ESC key to access the boot menu.

  On the Start Menu , press the F2 key to access the Advanced System Diagnostics menu.

  The menu that follows is HP PC Hardware Diagnostics UEFI.  Use the touch pad to select and click on the firmware management option.

  Nex menu will be the BIOS Management menu. Use the touch pad to select and click on The Rollback BIOS option.

  In the menu next, choose the select BIOS Image to apply the selection and click the HP_Tools option and in the next menu, choose the option of Hewlett-Packard .

  In the following menu select previous and click it.

  Now all you have to do is to choose the .bin file that appears. The next thing to do is to click restore now.  UEFI environment will now replace the wrong file BIOS .bin with previous work.

  Best regards

  ERICO

• Pavilion 22: updated hp Support Assistant & messages

  my updates from hp Support assistant & messages no longer work

  What can I do to get it to new normal work

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  the x are not good

  Oke works normal

  the x must change in oke

  I downloaded the new Assistant to suport of hp on hp site

  It works better, but I've always had some problems

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  then I tried some things and I all put off norton anti virus

  then I check again and everything works oke