HP G62 freezes: G62 from HP support assistant everything freezes

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• HP Pavilion 15 laptop: update not downloaded from hp support assistant

  I have a laptop HP Pavilion 15 with the product J6L90PA #ACJ number. Today I just installed kaspersky anti virus and after I have could not download the updates from hp support assistant. The window indicates that its download, but there is no progress, motionless. I bought the laptop in July 2014 and 1 year I have Macafee antivirus. Today, I removed macafee by tool Development completely. Y at - it no problem for my system.  Screenshot of number is attached.

  @Edukrishnan

  Your system is probably OK - but seems the HPSA (HP Support Assistant) is more entitled to automatically download and / or install the HP drivers / updates.

  Your system:

  Laptop HP Pavilion 15-p073tx

  What's wrong?

  Could be the anti-virus / security program, could be a network problem independent somewhere between your computer and updates - could be a variety of things.  HPSA is good code; It is not infallible.

  You can use the following workaround - MANY people update this way, some because the HPSA hesitate to download / installation and others due to the extra comfort only update the computer when the owner / user is willing to do.

  • The HPSA settings > notify
  • Restart the computer and log in
  • Start the HPSA and click to get a new list of updates
  • Use the list as a reference >
  • Open the Page of driver for your computer Web site >
  • set parameters (operating system, etc.) >
  • Find updates to the page of your driver and decide whether to download and install the updates manually

  Reference:

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• I can't download the updates from hp support assistant

  I have hp pavilion g6 and I can't download updates from hp support assistant, when I press download and install selected updates, then I found above downloads is finished, I clicked next and then when I came back I found that not yet made, help please!

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• UPDATES FROM HP SUPPORT ASSISTANT PROBLEMS

  1 > product name - HP Pavilion DV6 3120 tx

  Product number - XV676PA #ACJ

  2 > OPERTING SYS... - WINDOWS 7 HOME BASIC (64-BIT)

  I GET NEW UPDATES FROM HP SUPPORT ASSISTANT. I WAS FACING THIS PROBLEM FOR A TIME LONG ENOUGH. WHENEVER I RUN HP SUPPORT SSA. IT IS IMPOSSIBLE TO GET UPDATES... SO, KINDLY TELL ME A SOLUTION...

  Hello

  Try the following.

  First, use Microsoft 'Fixit' on the following link to uninstall your current version of HP Support Assistant - this is particularly useful in avoiding the problems of resettlement when running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

• Dead phone after update bios that came from HP Support Assistant

  Laptop: HP Pavilion DV6-7001TU

  OS: Windows 7 Home Premium

  HP support assistant recently recomeneded a BIOS update and I went ahead and did it. After the BIOS updaet when I press the power button / computer does not start (the power button lights up, the CD ROM is checked / departures) but nothing on the screen.

  Please help ASAP! The flash update was InsydeFlash

  Sorry for not adding that.

  I stood there, so I saw what he was doing.

  1. He pulled the battery, memory, HARD drive.
  2. Unplugged the power cord.
  3. Behind the memory card was the BIOS, he used a tool to read the number of the BIOS, which he used then to find a former chip (this part is chosen).
  4. He pulled out a very small part of the chip old (was the thickness of two human hairs, I think).
  5. Use a fan that blew up to + 400 degrees celcius heat and used a tweazer to put the old chip on the laptop, the curious one, he explained that he did a hard reset on the BIOS and is now flashing a new BIOS chip.
  6. After having done that, he threw the old chip out, left the laptop cool (he threw the chip he found in step 4, the laptop has the same BIOS chip it had originally.)
  7. After that he used gasoline and clean connectors of memory, wifi connectors, the connectors to drive HARD, the BIOS and reset the time system by removing and then pluging in the system battery.
  8. Put the battery back in and booted the computer and vola! everything has started to work as usual, except that I had to re - configure some settings in the BIOS (for my taste) and correct the time system.

  I hope this helps.

• Update from HP Support Assistant is suspended

  Hello

  I have the latest version of HPSA (7.0.39.15) installed.

  When I am updating all the drivers - updated and tune - aps-> check for HP updates now dialogue screen hangs

  

  My firewall is disabled.

  I use Windows 7 s64 on my HP laptop dv6t-6000 CTO.

  Thank you

  Drugmand

  Go to the control panel. Click programs and features.

  Find the Hp Support Assistant in the list and click on it.

  Uninstall the will appears in the title at the top of the window bar programs and features.

  

  Click on it and let Windows uninstall the application.

  Go to the portal of HP support for your laptop and find the drivers and applications download section. Download the latest version of the HP Support Assistant and install it. Run the HP Support Assistant update application.

  Do not forget to post your positive or negative result.

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP ENVY 17 j-101sa: HP Support Assistant (bug?)

  Hello! I'm new to the forum so my apologies if I break all the rules inadvertently or if this is a stupid question.

  My question is about the update from HP Support Assistant version 8.3.27.17, frame 12.5.26.37, 8.0.5386.1523 on a Windows Professional 10 64-bit machine configuration files.

  My problem is that HP Support Assistant doesn't seem to go beyond checking messages and updates the scene when you are trying to find the latest updates (see image below).

  

  I tried to check the updates for my machine, as well as for my home printer and both lead to the same result in the image above. In previous versions of HP Support Assistant, it didn't happen because he would gradually go through each step of the process, while replacing the current gray meet with green ticks.

  I tried to uninstall HP Support Assistant, his facility with an earlier version and then update via the software through a later executable, all to nothing does not.

  I know that there is a problem, because I checked my pattern software download page on the HP website and found that my machine was not on the latest version of the BIOS, because he never showed to those failures to analysis of updates (so I had to download and update my BIOS of the executable manually). However, in previous versions of HP Support Assistant, I received updates for my BIOS and other software without problem.

  I hope that you will be able to confirm my software is upward, or if it is a bug related to the version that is described at the beginning of this post.

  Any answer will appreciated.

  Thanks in advance!

  Yes, exactly.  Uninstall Wizard support then the solution structure.  Then, installed from the Web site hp support assistant himself.

  It works very well.  Again, it is after that I rolled back windows.

  I would be interested to know if it would work on the update of the anniversary, but I don't want to try again.

• Pavilion 22: updated hp Support Assistant & messages

  my updates from hp Support assistant & messages no longer work

  What can I do to get it to new normal work

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  the x are not good

  Oke works normal

  the x must change in oke

  I downloaded the new Assistant to suport of hp on hp site

  It works better, but I've always had some problems

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  then I tried some things and I all put off norton anti virus

  then I check again and everything works oke

• HP Support Assistant I suggested "create a set of recovery."

  I have a 1190 ca of Hp Envy 17 with sp1 of win7 64 bit. Everything works fine, except that I got a message from HP Support Assistant telling me to create a "recovery package" (the recovery Partition backup). When I bought the laptop, the technician gave me 7 discs with the recovery of the windows OS System. I would like to know if these 2 things are one and the same?

  Thank you

  Yes, this looks like it.

  You can save the recovery partition by launching HP Recovery Manager. It will create a set of bootable disks and 7 discs does not seem to be incorrect.

  You can check this, insert the first disc, while you are in Windows and "explore" the files.

  The disk label should say "recoverydisc 1 #", where # is probably 7.

  Also, you will see a folder of files on this disk labeled "hp". If you click on that folder, you should see a message from HP

  If you get something else, let us know what are some of the file names.

• Support Assistant does not and will not uninstall

  I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant.  Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"

  When I continue and follow the link "Check online for a solution", nothing happens.

  I tried the uninstall programs and features in Control Panel, but it will not uninstall.  When the uninstall process early, I get an error message: -.

  "Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.

  Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.

  Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file?  I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?

  Thank you

  Hello

  What is the product number of the laptop?

  Try these,.

  Run this FixIt before performing the steps below.

  1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.

  2 download and install 7-Zip.

  3. open 7 - Zip and browse to the executable file HP Support Assistant.

  4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.

  5. a new window should open, showing a folder without a name.

  6. click on the icon of the snippet at the top of 7 - Zip.

  7. a window should open asking where you want to extract this file.

  Choose a location and name a folder to make it extracted.  For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.

  8. in Windows, navigate to this newly extracted folder.  Click UninstallHPSA.exe, and then select run as administrator.

  Delete SP64126 C:\Setup folder if its seen here

  9. now that the uninstall program is run in administrator mode, REBOOT.

  10. once the system is back on again & loaded completely, go to the extracted folder.  Right click on setup.exe, and select run as administrator.

  11. follow the installer until you get a successful installation message.

  This would remove HP Support Assistant and reinstall it.

  Thank you

• HP Support Assistant toolbar

  How to prevent toolbar Assistant HP Support come initially; I would rather that access when I need...

  Hello

  Hold down the Windows key and press R.  In the run box, type msconfig and press ENTER.  In the next window, click on the Startup tab and remove the tick from HP Support Assistant.  Click on apply to confirm the change and then reboot the PC.  This will stop HP Support Assistant running at the beginning, but you can still start at any time by clicking on the app in all programs.

  Best wishes

  DP - K

• Sleekbook 4 Envy laptop: HP support assistant loses connection

  After upgrading to Windows 10 whenever I try to delete important Messages from HP Support Assistant after the reading, the connection to HP Support Assistant is interrupted immediately and the message is not deleted

  junebug11

  Please install the new HP Support Assistant for windows 10

  FTP://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71727.exe

• HP support assistant problem on dv6t-2300

  Hello

  After you install the updates by using HP support assistant, hp support assistant could not recognize that the computer laptop specs more.

  before you install the updates from HP support assistant used to read the product name, serial number and product number but now nothing. now the HP support assistant cannot find any update online because he doesn't know what is the product number

  no idea how to solve this problem.

  your help is appreciated.

  Thank you.

  Hello

  Try to reinstall (uninstall, reboot, reinstall) HPSA.

  Download link is here.

• My iPhone password 5 had been blocked. Can I get immediate assistance from Apple Support?

  I use the iPhone 5 for sometimes and still getting used to it. My iPhone 5 is now locked password. I couldn't find a way to unlock the password, reset the phone and install the updates of the application. All support them? Can I get immediate assistance from Apple Support instead of trying to get the queries and responses via blog sites?

  Connect iPhone in recovery and restore via iTunes Mode