HP Support Assistant - problem with shortcut

I have the problem with the HP Support Assistant, when I open the shortcut on the desktop, I get the error: "the element 'HPSF.exe' that this shortcut refers has been changed or moved, and this shortcut no longer works correctly. You really want to remove this shortcut? »

I'm tempted to open it from the beginning, the same thing happens. I don't know what happened with the HP support assistant and with the shortcut. I am not be reinstalled HPSA. I did nothing, I don't know how it happened.

Do I have to reinstall HP Support Assistant or can I fix? What should I do to fix this?

I'm using Windows 7 Ultimate 64 bit.

Hi Licpa,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your laptop and have the HP Support Assistant with questions. Here is a link to uninstall the HP Support Assistant software. You can reinstall it here.

I hope this helps.

Thank you.

Tags: Notebooks

Similar Questions

  • Problems with shortcuts

    Hi, I have the problem with shortcuts, I press alt + z, ctrl + c, ctrl + v, ctrl + N, etc, and it does not work. Help please. Only in photoshop cc program 2015

    Hi Facundoc,

    Please try resetting the preferences of Photoshop CC 2015.

    For most corrupt preferences cause unexpected behavior.

    To reset the Photoshop CC 2015:

    > Please press and hold SHIFT, Ctrl and Alt key and click on the Photoshop CC 2015 until you get a dialog box to delete the settings of Photoshop file.

    > Click Yes

    > Check on Photoshop for the question

    Note: Using the preference files for custom shortcuts, keyboard shortcut, workspaces, and color setings will also reset to zero by default.

    Please let me know if there are still faicng the question.

    ~ UL

  • Pavilion A7F22AV: HP Support Assistant problem

    I download the latest version of HP Support Assistant. This is the version 8.1.52.1. For unknown reasons, a yellow exclamation point is on the question mark icon blue HP Support Assistant updates the day I planned the HP and messages. I know from experience after which means I have to open HP Support Assistant and decide on something. I watch the action log and messages and there is nothing to comment on, and I see no update has been done.   The only way I can get rid of exclamation point on the icon question mark HP Support Assistant is to RESTART my computer. What is causing the exclamation on the HP Support Assistant icon?

    Drumman2, welcome to the forum.

    If you have enabled for Messages and updates and there is nothing available, I suggest you uninstall HPSA and install the version appropriate for your computer from here.  It is possible that a problem has occurred when you installed it.  I've seen this kind of problem before.

    Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

  • Problem with shortcuts

    The problem is with shortcuts covering the full screen whenever I start the computer. I tried to remove them, but they come back everytime I turn on the computer. I did not choose initially whether they are there. The problem just started, is there a way I can get them to put an end to every time to come? Thank you.

    Hi herb,

    Thanks for posting your query in Microsoft Community.

    From your description, I see that the shortcuts are covering the full screen. I'll be happy to help you. This problem could be caused due to the resolution of the screen.

    I would be grateful if you could answer the following questions:

    Have you made recent changes to your computer (Ex: installation of updates)?

    I suggest to follow the steps below and we update on the State of the question.

    Method 1: update display drivers from the card and cheque.

    Refer to "step 3: update drivers" from the following link:

    http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-XP&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab4

    Method 2: Change the resolution of your monitor.

    Consult the following link:

    http://Windows.Microsoft.com/en-in/Windows-XP/help/Setup/change-monitor-resolution

    For all windows questions do not hesitate to contact us and we will be happy to help you.

  • HP support assistant problem on dv6t-2300

    Hello

    After you install the updates by using HP support assistant, hp support assistant could not recognize that the computer laptop specs more.

    before you install the updates from HP support assistant used to read the product name, serial number and product number but now nothing. now the HP support assistant cannot find any update online because he doesn't know what is the product number

    no idea how to solve this problem.

    your help is appreciated.

    Thank you.

    Hello

    Try to reinstall (uninstall, reboot, reinstall) HPSA.

    Download link is here.

  • UPDATES FROM HP SUPPORT ASSISTANT PROBLEMS

    1 > product name - HP Pavilion DV6 3120 tx

    Product number - XV676PA #ACJ

    2 > OPERTING SYS... - WINDOWS 7 HOME BASIC (64-BIT)

    I GET NEW UPDATES FROM HP SUPPORT ASSISTANT. I WAS FACING THIS PROBLEM FOR A TIME LONG ENOUGH. WHENEVER I RUN HP SUPPORT SSA. IT IS IMPOSSIBLE TO GET UPDATES... SO, KINDLY TELL ME A SOLUTION...

    Hello

    Try the following.

    First, use Microsoft 'Fixit' on the following link to uninstall your current version of HP Support Assistant - this is particularly useful in avoiding the problems of resettlement when running a 64 bit OS.

    http://support.Microsoft.com/mats/Program_Install_and_Uninstall

    Once this process is complete, restart the laptop.

    Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

    http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

    After installation, restart the laptop.

    Kind regards

    DP - K

  • Adobe CC-problem with shortcut cross dissolves and highlight clips

    TL; DR version - why I can't not shortened a cross dissolve in a way between a (current) clip highlighted and a clip not highlighted? It wasn't a problem in CS6.

    Long version-

    I'm just now transitioning to the CS CC. I edit academic videos, many of which contain lists which are revealed as the talent initiates. It isn't really a problem with CC, but there is an extra step, I now have to take for my normal workflow and I hope there is a way to avoid this, it is worsening.

    My workflow is:

    Make a title that contains the list.

    Add the cropping effect.

    Cut the video track when a new row is inserted, adjust crops to reveal the new command line D to dissolve edit to reveal the new line of text.

    This worked great in CS, but now in CC when I select the track to adjust the cropping effect, he let one side of the track has highlighted and I can not shortened a cross dissolve without deselect tracks. This additional step seems unnecessary and I think I'm missing something.

    Thanks for your help.

    Behavior has changed since the cs6.

    Just highlight the Cup and press ctrl + D or

    Select both clips and apply the default transition to the selection (to do a kbsc).

  • Problem with shortcuts: patch package could not be opened

    Patch package could not be opened, check it exists or contact the vendor of the

    Hello

    1. with which the application is this associated shortcut?
    2. when it worked successfully the last time? You did recently change software to the computer?

    Method 1.
    Check if you installed the program associated with this shortcut.  If the application is installed try to create another shortcut and check if it works.

    Method 2.
    You can also uninstall and reinstall the application that is associated with this shortcut and check.

    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • My PC has a problem with shortcuts to work

    When you access shortcuts such as Internet Explorer, he asks me what program I want to use to open the file. In addition, the 2007 Office products tell me "this file has no program associated with it for performing this action. Create an association in the control panel to define the Associations. " This only happens on the standard user accounts. the account Admin them works without any problem. Recently, I changed the password of standard users. Could be the problem?

    I tried to do a system restore, but that did not help.

    Thanks in advance.

    Hi lhysinger,

    You can consult the following KB article and run the fix it tool available and check if you can assign file association.

    When you run an .exe on a Windows Vista-based or Windows 7 computer file, the file may start another program

    http://support.Microsoft.com/kb/950505

    You can also consult the following link:

    Change the programs that Windows uses by default

    Hope this information is helpful

  • Problem with shortcut on the Satellite C855D-13N

    Hello

    Can anyone help please?

    My keyboard has had problems in the past and he was sent to Germany for repairs.
    She came back, but after a few moments, the keyboard problem reappeared.
    When you type to access pages Web etc. program expenses are open as if, I think it is called a macro program received access keys.

    I used the keyboard screen to overcome this, but it is inaccessible today.
    Has anyone encountered this problem before?
    Is there a program to get rid of these problem of keyboard shortcuts?

    Thank you in advance.
    Julie

    > When entering for access to pages Web etc program expenses are open as if, I think it is called, a macro program received access keys.

    What (s) did you press on exactly?

    You can control the different characteristics of portable on different F (F1 - F10) keys (also part of the FN key): for example, you can enable or disable the touchpad or you can change the brightness of the display.
    Do you mean these keys?

    The other hand OS Windows supports a feature called Accessibility Center.
    Within accessibility you can adjust these settings to 'make it easier to use the keyboard.

    Go to control panel and click Accessibility Center and find the link to make the keyboard easier to use. Once you're there, you'll want to make sure that the boxes to turn on sticky keys or turn FilterKeys are off which simply means the feature isn't active at the moment.

    Also, you gotta click on set up filter keys or set up sticky keys (or both). Disable filter keys Popup. If you went to the filter keys Setup screen, remove the FilterKeys check box lights up when you press right SHIFT for 8 seconds. To disable the Sticky Keys Popup, uncheck the box to turn on sticky keys when you press SHIFT five times.

    Recommend that you check this Microsoft article about this feature:
    http://Windows.Microsoft.com/en-us/Windows/make-keyboard-easier-to-use

  • Help and Support of problem with Windows 7

    Am I right in thinking that help and Support is not available in offline mode with Windows 7?  Because one of my problems is a difficulty with an internet connection, I especially need help offline and Support, but it does not work: 'research' find nothing and the pages that appear are not connected to my question.

    Hi derrybyrne,

    Thanks for posting in the Microsoft answers Community Forums.

    Windows 7 help and Support as a built-in feature in all of its editions, you can access it in offline mode by pressing F1 or by clicking Help and about Internet Explorer.

    If you get the search results not related to your question, then you must be connected online to get help with your problem help and Support.

    Alternatively, you can ask a question to Microsoft Answers concerning the problem you are having with your Internet connection in the section Networking, e-mail and put online .

    Alternatively, you can also use Troubleshooter in Windows 7, which you can access in Control Panel of-> items-> troubleshooting Control Panel

    Hope this helps you.

    Concerning

    Arona - Microsoft technical support engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • PROBLEM WITH SHORTCUT - fatal error during Installation

    I seem to have trouble downloading anything.  I am trying to download iTunes and after download is successful - I clicked on the icon on the desktop (& Start Menu) and Windows Installer comes up - said his tent to configure iTunes... after a minute or so... appears a fatal error during installation.

    In the efforts to solve this problem - I installed the Windows Installer Clean Up and the SAME thing happens.

    It seems that something is blocking me to download anything.

    All my updates window are updated.

    Any help would be greatly appreciated.

    Thank you!

    Hi 08twinsmom,

    You run the computer as an administrator?

    I suggest you try the following steps:

    Step 1: Delete the Temp folder

    To clear the temporary files folder, follow these steps:

    1. on a computer that is running Windows Vista, click Start, type % temp % in the box start the search in the list and then click on Temp programs.

    2. If you are prompted for an administrator password or for confirmation, type the password, or click on continue.

    3. on the Edit menu, click Select all.

    4. on the file menu, click on delete.

    5. When you are prompted to confirm the deletion, click Yes.

    Step 2: Check if the Windows Installer Service is started and Auto value

    1. click on start-run, type services.msc, the, click OK.

    "2. when loads Services window, navigate to the" " " Windows Installer Service ', double click on it to open it,

    3 make sure that the "Startup Type" says "automatic"and has begun.» If it isn't, use the drop down menu to change.

    4. If he once said: "Automatic", then click on the "Recovery" tab in the upper part and replace the line "First failure" "Restart the Service", then click on ""apply ', then OK. "

    Now check if the problem is resolved

    Step 3: Put the computer to clean and test start

    Follow step 1 in the link below,

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

    Important: n ' forget not the computer to start normal follow step 7 in the link.

    See the link below that relates to a similar question:

    Troubleshoot installation of Intellipoint and IntelliType LifeCam software

    http://support.Microsoft.com/kb/953691

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Problem with shortcut, opening of Windows 7 ultimate

    During the logon process, this view began to appear. I can cancel the notice and the process continues without any difficulty and does no work. Any advice?

    Check your startup folder in the Start Menu for a shortcut. Right click and look at the properties

    It is extremely likely that it is just a shortcut to an orphan and the ability to remove everything that is needed will be, but you should really confirm 1.

  • Since I updated to yosemite, I have a problem with shortcuts

    Am I the only one?

    is not impossible to work, just very annoying

    Hey, I downloaded this plug in (link below) and so far it seems to work! I hope it helps you too.

    Menus, shortcuts, Lasso tool or Photoshop constantly run when using a Wacom tablet. Mac OS

  • Office using Intel h8 - 1520t with special configuration problems with HP Support Assistant 8.1

    Several days ago the wizard help notified me that I had to do an update review. It was an update Broadcom Bluetooth of a certain type. He had numbers, a slash and more after him.  I installed it.  He went through all the steps of installation, but not the last step.  Now, I get an error whenever I start up the computer indicating that BTtray.exe does not load and btwapi.dll is not found.  Initially, I had Windows 8 and upgraded to 8.1 shortly after buying the computer. I have a wireless network adapter N Premium and Bluetooth (R) (2 x 2).  The only wireless thing I use my keyboard and mouse. I don't use Bluetooth, I bought the Bluetooth with my new computer for possible future use. I can't get rid of this message at startup.

    In addition, since HP Support Assistant made this mess, I decided to uninstall it. I can't uninstall it.  I tried to reinstall what can or was not perhaps not a newer version and settle, tried to uninstall and couldn't.  The Support Assistant comes with the computer of Windows 8. Now, I can not open HP Support Assistant.

    Now comes the Windows Update and it keeps me providing a lot of optional software. I'm now trying all that they offer.

    I fixed it without doing a system restore.  I went the SWSETUP and found the original SP, which has installed the HPSA. Since it has been uninstalled in part and partly not. I reinstalled the original who put the MSI available again.  Then, once that he the reinstalled, I used the uninstall found in the same ESP under SWSETUP and removed.  It took everything with it that you had to go and I have no more problems. In addition, I had found HPSA running in the Manager of tasks and Services got deleted as they should have.  Bad installing Bluetooth which began the questions was related to the services that are running.  Because I'm not using Bluetooth, I roamed my computer and stop all the Bluetooth Services running.  I have all service packs, has not deleted because they are not hurt anything sitting there. I have no error message.  I was getting a network message and I do not use a network on my PC and I was getting the error MSI just try to uninstall HPSA.  The MSI error would leap upward when you try to uninstall using the control panel and it is because Windows could do not seem to find this program in the MS file.  The wrong program installed I think was linked to Widcomm, probably a program of Broadcom Bluetooth.   Windows tried to use 13c4ce.msi from the windows file to uninstall through Control Panel.  It does not work. The following issues have been resolved for btwapi.dll, BTTray.exe, 1316 network error and MSI error.  HPSA does not work in Windows 8.1 Pro 64 bit.  Updates are not correct and I think that it is better to get updates.  Even the online hp scan does not work. Find your computer and peripherals, it fails to find updates for you.   I have my hp printer works very well and set up properly and he always tells me that I need an update that I have.  HPSA would be great if it worked. Interesting that somehow Windows Update picked up that my computer had been messed up and showed two updates that were made some time it y a. I reinstalled and no problem from that. Thank you. I learn to my new hp!

Maybe you are looking for