Upgrade memory for HP Pavilion g7-1070us laptop (problem)

Well, I have a brand new HP Pavilion g7-1070us Notebook with 6Gig RAM and bought two sticks of memory 4 GB for a total of 8GB. Now that I swapped the sticks, my computer says that I only have memory usable 3.48Gigs. Keep in mind, it's 64 bit wondows. No 32-bit. Well, since I knew that it couldn't be the OS, I looked online and downloaded the new BIOS for my motherboard. There is nothing to solve the problem. My computer says I don't have 1 stick of RAM in, when I clearly have two. I can't find this problem anywhere else. I searched for hours. I looked in the BIOS config and ran a few tests of memory and whatnot, and they all confirm that I only have 4Gigs of RAM. This computer is new, so I have no idea what is wrong. I even picked up the RAM at the store and he exchanged with an identical kit, but nothing seems to work. I run a:

: Computer HP Pavilion g7-1070

Operating system: Windows Home Premium (64-bit)

Hard drive: 680 Gig HARD drive

Motherboard: Hewlett-Packard 184 b

SM BIOS: F.17

Memory: 3561MB<>

Product #: B5Z45UAR #ABA

Microprocessor: AMD A8 - 4500 APU with graphics Radeon (TM) HD

The memory I have installed are two sticks of 1333 MHz memory PNY 4 GB SODIMM

Any help would be appreciated

AlecM wrote:

.... I can't find this problem anywhere else. I searched for hours. I looked in the BIOS config and ran a few tests of memory and other whatnot and tHey all confirm that I have that 4Gigs of RAM. This computer is new, so I have no idea what is wrong. I even picked up the RAM at the store and he exchanged with an identical kit, but nothing seems to work.

Hello

I would like to physically check, reinstall and Exchange around when the machine can see that 1 piece.

Kind regards.

Tags: Notebooks

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