Upgrade to Windows 7 64 bit for windows 9.1 64-bit

Hello

I have a customer who bought an upgrade to Windows 8.1 (could have been upgraded 8 and then free to 8.1) and then was blocked to the configuration of the windows updates. I've tried everything to fix the problem and since then renounced to back up and reformat.

I formatted it back to windows 7 Home premium 64-bit used the product key on the laptop for that, so I went to http://windows.microsoft.com/en-AU/windows-8/upgrade-product-key-only to get the upgrade to 8.1. Now, the key I have (obtained from produkey Viewer) does not work on one of the 8 updates or 81, is it a Microsoft service, I can use to check the product key, I have what the media, I need to use to get that back to 8.1 windows again?

The customer upgraded by buying online, but never saved the download to usb or dvd, or chose to pay for the installation of the media.

I have the product key but no media that accepts this key.

Please can someone help me find this media, I need this key. I can not deviate this key on the forum of course, but a marker key online Microsoft may exist so I can find what I need media?

Thanks in advance

Danny

Investments of the icon

If the product key was purchased online, see the following resources:

Go to the order summary page, you can find your product key:

https://www.mswos.com/

If you encounter any quelconque probleme problem with question summary and billing order, please contact a customer support agent to:

http://support.Microsoft.com/GP/ESD-support-phone-numbers

Tags: Windows

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