My Eternity Bigfish game Mahjong towers work properly with Windows Vista. It does not work with Windows 7.

I click on the game icon and the game window and page layouts start charging. But the process of loading stops at halfway and I get the following message: "Mahjong Towers Eternity has encountered a problem. Please make sure that you have the latest version of the game. I have the only version of the game. In addition, once I have delete the message I can't delete the game window unless I'm using the Task Manager.

Hi martham

Thanks for posting in the Microsoft answers site!

It is a standard error message coded in the game that occurs when MTE there is a mistake, for all sorts of reasons. It is a game crash, not a drive failure. You don't need to upgrade to a new version of the game. If you have downloaded a lot of tilesets and backgrounds, clean those out of your game directory. And if you have a large number of layouts in your Favorites list, delete the 'my' file that is located in your game directory

In addition, check the compatibility of the game with Windows 7 from the link below:

http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

Try to install the game in compatibility mode and check if this solves the problem.

See the link below for more details:

Make older programs in this version of Windows
http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows

For more assistance, please visit our Bigfishgames forum:

http://forums.bigfishgames.com/games/list.page

I hope this helps!
Kind regards
Gokul - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.

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