USB Device Driver Code 37 Init Failure

I have a device driver kernel mode for a particular item of equipment that is installed as part of an .msi package. When the device is connected to a physical machine, the driver installs and is usable, and everything looks good in Device Manager. VMWare Workstation 6.0 or VMWare Fusion 8.1.0, however, the driver initialization fails; Device Manager the device with a caution on the badges and watch icon a device status of 'Windows cannot initialize the device of this hardware driver. (Code 37) ».

I am aware of things that can cause this, such as a bad driver signed, but I've not seen elsewhere behave differently on a physical hardware compared to a virtual machine. I know that the USB port is listing the device, I can see the configuration of the device in USBView. A breakpoint set on the driver with WinDbg DriverEntry() function does not, and the driver does not see when the loaded modules are listed, so it does not appear that loading the device driver.

I'm a little confused here. It is very reproducible on several systems running Windows 7 x 64 (I'll try for other operating systems as well to see if that makes a difference). I tried both USB 1.1 and 2.0 compatibility (the device is USB full speed). What a difference a virtual machine can make between the enumeration of devices and the device driver loading? Any thoughts?

Thank you

Dave

Problem solved by my colleague, who is responsible for the installer. It turns out we were building our driver with KMDF 1.7 but specifying 1.9 in the file INF. building the driver with KMDF 1.9 fixed. There is some mystery here as to why he acted differently on a virtual machine on a physical computer, but for now we are just pleased to put the matter behind us.

Dave

Tags: VMware

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