USB ports on the Satellite P10-340 does not

On Christmas day, my son had problems loading PC games on my laptop. After several attempts, he gave up eventually pointing upwards. During an attempt, he started typing on the keyboard and by dragging the mouse in all directions in anger. As it happened I was unable to use the USB ports. Nothing seems to be recognized, and yet all the diagnostic checks suggests they work properly!

There is power to the ports, but when I plug in various hardware items that they are not recognized. Could games my son tried to load have damaged the computer, or would it be the way it has treated the keyboard and mouse? Is there anything I can do to get ports working again?

Thank you, Ernie

Go into the Device Manager and remove all the USB ports.
After the new reboot of the laptop, the ports should recognize the new port
Then you could try to connect a USB device like mouse and check if it works.

By the way: some devices like scanner or webcam need a drivers additional

Tags: Toshiba

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