Use of blackBerry Smartphones to mobile support forums - a little help here please!

Similar Questions

• Icon blackBerry Smartphones BBM missing after the update. need help ASAP please

  Hi I'm using a bb bold 9780 and my bbm is 5.0.1.45 and when I tried to update, it hangs whenever he finishes the installation. And when I got tired of a battery pull, my bbm icon is missing. No idea how to solve this problem? Could really use some help here cos its pretty impt. Thanks in advance

  Hi aaron1212,

  If running above doesn't solve the problem then try this link for installing BBM:http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6

• New curve blackBerry Smartphones user 9320, I need a little help

  9320 curve is my first Smartphone after an old style phone. I managed to understand the basics, texts, Internet access, etc. I need a bit of help with the rest, for example, I tried to download a free app, but get the error message 40721 - without put credentials cached.

  (A) what do I have to register my details somewhere to download (even free) applications, where and how?

  (B) I don't have a Blackberry ID, or more precisely do not know what is it.  How is it useful?

  Here are my most immediate questions, and I would appreciate a few basic instructions, where and how to...

  Thank you very much

  Hi Woundenberg

  I thing your carrier have not activated BlackBerry data Plan aka BIS on your account. BIS is different from a data plan normal, a normal data plan you will navigate on the internet but will not give access to the BlackBerry application. So I prefer to give you a call to T-Mobile for re - confirm whether or not they had allocated BIS on your account.

  When BlackBerry data plans are enabled on your device, and then click Manage connections > Service status > = BlackBerry Internet Service it will be " Mobile network ".

  Then call T - Mobile and let us know about your updates.

• BlackBerry Smartphones has confused the BBM. Someone help me please.

  I was really by this name until I'm a BBM 9860 torch. But now...

  The accusation is not to stay fully in one day itself.

  Have restarted at least three times a day (sometimes while participating in calls).

  Yesterday I went into a store to get the same mobile for my friend, as he was amazed by his style.

  But the seller said the model was arrested now, because there are so many software problems (like not getting any network in other countries). I work away from my home country now, I also fear the same question.

  Also I bought for 1300 /-QAR. But the rate is now 900 /-QAR. If I think about selling this mobile also I couldn't any of resale value, as is the case with this model.

  I would like to know if there is anything you can do for us, your loyal customers.

  Even I am willing to trade with any other model of BBM with the same speed, if the company has plans to help us.

  The latest OS for the 9860 is 7.1.0.569, I think.

  Your mobile carrier may not have released version 7.1, but you can install another version of suppliers without problem.

  Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  See the link below to download it and follow these simple instructions.

  http://www.BlackBerryOS.com/9850-9860-operating-software/32833-discuss-official-OS-7-1-0-569-BlackBe...

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• If I Zoom in an image appears a large black squares and I do not see the image, I use a CC 2015 Photoshop in a Mac, can anyone help me please?

  If I Zoom in an image appears a large black squares and I do not see the image, I use a CC 2015 Photoshop in a Mac, can anyone help me please?

  There are three things to try. If this image has been opened through Adobe Camera Raw 9.0, unchecking the GPU in ACR preferences. 9.1 is up-to-date and should have corrected it.

  

  Second: Photoshop Preferences > Performance > GPU settings advanced, tamp him drawing to this Basic Mode.

  

  If it does not, uncheck the box "Use Graphics Processor" in Photoshop preferences until there is a fix.

  I don't think that OSX allowed for graphics drivers updated by author GPU like Windows does.

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• BlackBerry Smartphones Google Mobile App will not complete the installation.

  I don't have a data plan, so I can't get the App Store.  This is the case, I went to Google to download Mobile from Google directly (via WiFi).  I was able to do, but when I went to run the application, he said he needed to complete the installation, and after that for a while, he said that it was impossible to complete the installation.  I was always connected to WiFi, as this was happening.  I don't think that it has nothing to do with not having a data plan, as I was able to install the Opera Mini browser (which I deleted it since) without a data plan, but perhaps I'm missing something.

  Hello

  I went directly to the source, on the Google Mobile help forums

  They seem to say that Google for BlackBerry applications are not compatible with a Wi - Fi connection: Google Maps, GMail, Google Mobile Sync, Google Mobile App.

  http://www.Google.com/support/forum/p/Google+Mobile/thread?TID=01af0d2bd7ced5c1&hl=en#all

  http://groups.Google.com/Group/Google-mobile-help-BlackBerry/browse_thread/thread/c0850789170d82e2/a...

  I don't know who are the people who answer, but, if the information cannot be more specific.

• BlackBerry Pearl 8130 Blackberry Smartphones - Virgin mobile provider

  I'm with Virgin Mobile, God bless 'em, they're beautiful, BUT maybe they are as new to the Blackberry world as I am, I have a few questions, I really hope that someone can help me with

  (I) I searched high and low (after hours of customer service) for the Web site of Virgin blackberry that my camera won't let me change the signatures go out with my email.  The documentation says I can do it on e-mail settings options, but I can't, it does not appear. I don't have the thing of the companies Exchange and Office Manager has been pretty useless - it won't import my address book from outlook, but it's a story whole nother. Anyone know how I can change my signature?

  (2) reading these posts I see people talking about software updates of their carrier -? As I said, my career is not a blackberry Web page and I don't know where I would get the updates.

  (3) desktop manager; I'm not sure that it's the same my blackberry reading correctly, now it says battery level 64%, but according to the icon on the phone, it's almost 100%.  I'm so confused.  Any help would be greatly appreciated-

  Oh, and I'm in the Canada.  If that makes a difference

  Thank you

  GB

  Hi and welcome to the forums!

  site of the https://bis.na.blackberry.com/html?brand=virginmobile BIS 1) for virgin mobile (Google search)

  2) https://www.blackberry.com/Downloads/entry.do?code=224E5E49814CA908E58C02E28A0462C1 Blackberry download Vigin mobile

  (3) specify your PC, operating system, Version of Outlook and the Version of the Desktop software you use.

  Do well from there, OK?

  Thank you

• BlackBerry Smartphones New on the forum and the Blackberry

  Had a few questions. I searched your forums for 2 days and please bear with me as I knew not how to answer a text on my blackberry, when I got it LOL

  1. If we can watch tv on our blackberry series? (I love the biggest loser and here in Georgia they show basketball instead)

  2 live radio it works?

  3. How can I disable a missed call messages?

  4. How can I change my front screen icons?

  Im sure I will have more and thank YOU

  Michelle

  Hey goddess72, welcome to the forums!

  Here's an attempt at some answers for you:

  1. do not know... I have not really tried to watch TV on my phone.  I hope someone else can answer that for you.

  2 live radio... What you mean?  Are you referring to a specific application?  I know that there is a program called Slacker Radio which is available in the United States who are supposed to be great (as I am across the border to the North, I don't get to use it ).

  3. press the green phone button.  Upward at the top, click the call button (the one in the middle), press the BB menu button, scroll down to Options, and then under call to the log, select None.  You will always get messages that you have missed a call (as with other phones), but you will not get a message you record Messages more.

  4. to change your icon screen before (homescreen) order, select the icon you want to move up, press the BB Menu, select move, then just place it where you want and click on the screen, or press Menu of BB to confirm the move.

  I hope that helps answer some of your questions!  Do not hesitate to let us know if you have any other questions!

• BlackBerry Smartphones, S/MIME Support for BIS

  Hello

  We have activated support S/MIME on our BES that works very well with S/MIME compatible devices. However, on a device we use BIS instead. S/MIME support doesn't seem to be available for the BIS (hosted by vodafone.de). Does anyone know if S/MIME can be used in combination with BIS as well?

  Nils

  S/MIME is not supported with BIS; only of BES.

• BlackBerry 8110 Blackberry Smartphones is not supported

  I'm trying to pair my iPad with my Blackberry Pearl 8110 2 and get the message "Blackberry 8110 is not supported".

  My ipad2 cannot find my Blackberry and it shows on the ipad, but trying to get the bluetooth connection it is unable to connect.

  Hello

  I think that it is best to contact an iPad2 community because it seems to be a limitation on the iPad2.

• Browser blackBerry Smartphones bing says no network connection. Help, please!

  I just updated my 8530, and now when I open my browser bing, he said: no network connection, but I have all networks enabled and I'm typing this from my blackberry on verizon service, what can I do to fix my phone, can I recharge the old software? Please help me!

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) return Service books (pre-BB10 only devices)

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Its took me 3 days to buy Presenter, finally I got it after work again now, I talked to 3 people online support, no one can help her looks like a joke at this stage can someone help me please its asking me for the serial numbers but I buy p

  Its me took 3 days to the presenter bought, I finally got it

  After that there's now work I talked to 3 people online support person can help

  It sounds like a joke at this stage

  Can someone help me please

  His request than me for the serial numbers, but I buy per month

  Hello

  This could be due to a host file incorrectly configured as hosts of operating system files map the hostnames to IP addresses. A misconfigured hosts file can affect the ability of your computer to connect to the Adobe activation servers.

  Follow these steps to see if there is a problem with your hosts file and if necessary

  Please follow the steps below:

  1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
  2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
  3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
  4. Look for the hosts file for entries that refer to adobe (for example, 127.0.0.1 activate.adobe.com, or 127.0.0.1 lm.licensing.adobe.com) and delete these entries.
  5. Save and close the file.
  6. Restart your computer and try to turn it on again.

  Kind regards

  Sharad

• BlackBerry Smartphones IMAP - No support? Help, please.

  Yesterday, I became an AT & T customer and bought a "BOLD".

  I really love the phone, but unfortunately, I have a major problem with it.  I can't IMAP works correctly.  I have two IMAP accounts; one is Gmail, the other is a private account with my host.

  I configured both correctly (such as IMAP, pop3 no).  I followed the instructions on the Google site with care.  I searched the web and these forums and found hundreds of messages describing this problem, but not a SINGLE response.

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something as simple as good IMAP synchronization.  MANY people use the IMAP protocol now are not corporate/exchange users.

  Any help/ideas on this would be greatly appreciated.

  Hi and welcome to the forums!

  rceee wrote:

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  (1) BIS service supports only a way of reconciliation. The device can delete the messages in the Inbox of the account, but the reverse is not supported. Gmail does not support wireless read and unread status, unlike Yahoo, AOL. Hotmail and Ms OWA accounts.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  I assume you mean the gmobilesnyc app. You have an option of the application to turn the notifications so it will inform

  you when it arrives. (According to Google discussion site) With regard to the duration (20 +) minutes of update that is

  between the application mobile and Gmail. BlackBerry supports the soft, but gmobile is actually the front end fot traffic.

  Once again BIS does not support two way deletion and Gmail does not read and unread status.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  Yes as he covered the other two statements. BIS, does not delete in two ways. Gmail does not allow the State read / unread.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Google is just now with the possibility to synchronize the calendar and contacts as well.

  In regards awaits BIS make one major technical change and system there revamping of Google on the Tower

  a dime are highly unrealistic and frankly short sighted. As a business person yourself you already seeing two

  large companies are a radical change in a month? The possibility isn't even a valid consideration.

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something so simple as the IMAP synchronization is assured.  MANY people use the IMAP protocol now are not corporate/exchange users.

  I wish you could be a BlackBerry customer, but if the technology on BOTH sides of equations does not correspond to your

  cooperation needs that I guess you have to make a major decision. and implement it in a month.

  I sincerely hope that the 'grass is greener on the other side of the fence", but I sincerely doubt it.

  If please be informed or reminded that I am not a RIM job.  I am a user like yourself. If you want some

  technical documents in support of the thesis point I'll be happy to give them. Please let me or other usesrs know if you

  need more information. Here's the number free of charge for RIM 877-255-2377.

  And so the email address: [email protected]

  Thank you

  BIFOCALS