New curve blackBerry Smartphones user 9320, I need a little help

Similar Questions

• Curve blackBerry Smartphones capable 9320 receipt email but cannot send.

  I have a Blackberry Curve 9320 with Virgin Mobile Canada.  I have the unlimited plan for Blackberry Messaging on my account which includes sending and receiving unlimited emails.  I have not received my email of problems but when I try to reply, send or before I get a black box pop up saying:

  You are currently on a service plan that does not support this application.  If you want to use this application, please contact your service provider to upgrade your data plan.

  I spoke with Virgin Mobile Canada on several occasions.  They have me guided through various corrections but also removed and added the function several times.  After that 3 days of work with their technical support I am still unable to send, reply, or forward any email to my BlackBerry smart phone but can still receive.

  What are the next steps I take?

  Hello and welcome to the community!

  Not knowing exactly the things they already recommended to you, I am reluctant to advise nothing at all for the risk of redundancy. Instead, I'll answer your specific question:

  bkenny wrote:

  What are the next steps I take?

  Continue to work with Virgin and insist that they officially escalate your case up to BlackBerry for increased support. It is the only channel to receive help from BlackBerry... via the escalation at Virgin. You have no free path to work around them, and they do it for you. Review - you pay Virgin for all your services and all your support to the service... at the moment, they seem to be or to offer.

  Good luck!

• My new curve blackBerry Smartphones has suretype?

  I think that suretype is the term, I'm looking for, if not, please forgive me.  I just got a bb pearl flip.  I'm not crazy texting on the Pearl but really like the suretype.  Is the curve has this feature? I thought he did when I first got a few days ago, but may be mistaken...  If it isn't suretype or what ever it's called which gives you a list of words.

  Thanks again, mimi

  Welcme the Supprt Frums!

  No, the CURVE has the full keyboard and does not offer this feature

• Use of blackBerry Smartphones to mobile support forums - a little help here please!

  I totally failed in trying to access this forum on my 8830. All the sites that would be easy to mobile, shouldn't it? I have questions about several things, but wanted to ask them via my 8830 - in vain - cannot start a thread or post a reply. (When I finally found the 'response' it tells me "this link requires JavaScript to be enabled. You want to enable JavaScript? "I click on 'Yes' and that that? 'Add a Tag' 'Add '? I type something in the box and click 'Add' and it says: HTTP error 500: internal server error. This thing is just a high-tech paperweight? RIM, you are about to lose a customer. If anyone cares to help a frustrated person please answer. Thank you!

  To access the community forum BlackBerry Mobile is as easy as possible. If advance click your Browser Internet -> on the home page, click on the help icon-> click find help in our community support forum.

  The page address is http://supportforims.blackberry.com/rim/wireless/frontpage.xhtml

  Please let me know how you are trying to access this page?

• BlackBerry Smartphones user 1 time BB

  Hi guys,.

  I am a first time user, so I have a lot of questions on this BB curve. I bought a second hand curve and I have no idea how to set this phone (only bought the model, it has no manual and accessories). Here are my questions and thanks in advance to those who can answer:

  1. my IP address is 0.0.0.0 - I can connect to the WiFi network but I can't browse the web

  2 if I have the program installation/create a bb here id, can I use it on my handheld?

  3. what an erasure of memory wipe exactly and an erasure of memory affect my id card/BBM SIM as well?

  Hi Alex121289

  Welcome aboard BlackBerry family and community

  First I would like to that you visit BlackBerry 101 and manual BlackBerry Curve - manuals and Guides for getting started

  Secondly if you have purchased a device used by one of your friend or any store online then it is always advice to do a security wipe to remove any objects associated with the previous user. You can see this help Article:

  KB28225 : BlackBerry Smartphone must be wiped before transferring the security property

   

  With regard to your questions:

   

  1 carrier little need short data even plan to navigate the Internet, even via wifi. So aske your operator if you need some sort of data plan to your account

  4: you can create a new BlackBerry ID on the site Web de BlackBerry ID that you can use on your device, see this KB:

  KB24062 : How to create a BlackBerry ID

   

  3. If you do a security wipe on your device it will remove all the installed user application, e-mail accounts so that your card memory if you insert memory card while doing a security wipe. Yes, it will remove the BlackBerry ID that is already associated with this device, after a wipe, you can use a new BlackBerry ID or even that you use before, but a security wipe has nothing to do with your SIM card.

  However... With your query 1"not able to navigate on the internet". Like you bought this device in some cases if your device has a COMPUTER policy then IT can prevent browser so my suggestion... Rather than to do a security wipe you reset your device to factory setting, this will remove all political and helps solve your problem.

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  Let us know if you have any additional questions.

• Update on 9360 bb curve blackBerry Smartphones software

  Hello

  my phone needed to update the software so I chose for her to do. However, it has reached the stage where it is back up my data, but it has now ceased on 12% overal completion for several hours. I took battery out and tried again, but it has again reached the same point and doesn't seem to make any progress.

  Any suggestions on what I should do? is there a problem with my phone or does it take time?

  Help!

  Nicola

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones USER ID

  How to unlink the e-mail address I used to register on my BlackBerry Apps (Blackberry bold 9900) when I started to use this phone? Your help will be much appreciated as I am not able to use all services on my phone

  Zibu,

  If you do not have access to the email that you used for your BlackBerry ID, then you hit, your carrier fails to resolve it for you, now you have a limited option. Need to change your BlackBerry ID, so first make a backup of your device using Desktop software, then follow this Knowledge Base:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

   

  But please note all in doing so, you will lose access to any paid apps that you bought on BlackBerry World.

• My curve blackBerry smartphones is getting frozen!

  Hi, my curve has become extermely frozen for the last two days, I tried to remove the battery and put but, without any change, the same problem-

  I connected it to my PC with Desktop Manager, but it becomes too slow. The reboot of the device itself.

  I want to delete a software I have installed, but I can't

  Help, please!

  Hello ahmadsawalmah

  Welcome to the Forums of the Blackberry Support

  If you think that any installed application creates this issue and you cannot remove this application on normal mode, and then start your machine in Safe Mode:

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  On Safe Mode, delete this request from the Options > device > Application Management or Options > Application according to the OS device, highlight this particular application > press the menu key and delete it.

   

  KB10040  : How to view or delete an installed BlackBerry smartphone applications 

   

  Once removed Reboot your phone by removing the battery while your unit is powered on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

   

• The new facebook blackBerry smartphones does not work on my blackberry 8520

  I downloaded the new version of fb 1.9 and now my phone is freeze someone at - it a link to version 1.8 I tried the link in the forums, but it does not work

  The instructions I provided in another topic are you referring? The link seems functional for me.

  http://supportforums.BlackBerry.com/T5/BlackBerry-Curve-BlackBerry-8500/curve-freezes-when-used-face...

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry Smartphones cont enter email or texts please help!

  Hi, im abit new to BlackBerry and phone was doing well, this afternoon, I can not get into my emails or text messages, I can click on the icon for the two but so it's like it has frozen on me, and I have to press the button red power of appeal to get the icon! not sure if I've done something, but been trying all afternoon and no luck, if anyone can help me I would be very grateful.

  Thank you very much

  Hi and welcome to the forums!

  Try a traction battery (hard reset) as a first step.
  Thank you

  Bifocals

  KB02141 How to reset a BlackBerry smartphone

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

• Browser blackBerry Smartphones bing says no network connection. Help, please!

  I just updated my 8530, and now when I open my browser bing, he said: no network connection, but I have all networks enabled and I'm typing this from my blackberry on verizon service, what can I do to fix my phone, can I recharge the old software? Please help me!

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) return Service books (pre-BB10 only devices)

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones user new Curve 8300

  Nice day

  I hope someone can help me.  My phone will let me text and e-mail and make phone calls.  However, when I answer/make a call I can't hear the other person but they can hear me.  I checked the options, but I have advanced options, not the 'General options '?  Help...

  Thanks in advance for any help!

  I read on the boards sometimes with Verizon phones.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&message.ID=16071

  So far the only thing you can try is to reset the unit (remove the battery for a minute), or can try to reload the operating system on your phone.

  If it's one new feature that I would try to take it back to exchange against a new one to ensure that it is not a faulty phone.

• My new battery of curve blackBerry smartphones is nt get on...

  Help, please... I bought a new battery for my blackberry curve 9360 and I put it inside my PPC but its nt powered... after that im load for the last 24 hours continiously but my power is not only a burden for the symbol appears... Please help as I need to do now...

  @Rajdeep-Rishi

  Remember, it is a community user support forum. It might take a little longer than 7 to 8 minutes for a person to answer, so there is no need to post "Please help" of a second.

  1. Why do you have a new battery?

  2. after loading the battery IN the 9360 for the last 24 hours, remove the battery and reinsert again, what is happening on the screen and with the upper red LED?

• BlackBerry Smartphones user new bb

  I just wanted to say 'Thank you' for sites like this! I am new to the world of blackberry and recently bought a CURVE through verizon.  I'm learnin' from the analysis of this site. Thanks again!  I am always amazed to see what all I can do with the blackberry! I will continue to read! Have a blessed day!

  Hello and welcome to the Forums of Support BlackBerry.com.

  Thank you and you have a blessed day as well!