Used to scan HP photosmart C4280

Hello

I hope someone can help me,

I just upgraded to Snow Leopard and since then, I tried to use my HP photosmart c4280 to analyze my work.

I keep getting messages ranging from "scan cannot be initialized" "unknown error" "no scanner not found" etc. Everything worked fine until I upgraded my mac, and since then I downloaded and upgraded my hp, the latest drivers software, etc. and still nothing. I tried scanning through different programs - photoshop, preview, directly from a scanner, etc. and nothing. I have reset my printers on the system prefferences, I uninstalled and reinstalled the software and I tried everything on the forums here and still nothing.

I really don't want to pay for an another printer/scanner when this one is very good and works perfectly well. All other functions work too.

Help, please!

Thank you

flj87

If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with the 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Download and install this: http://support.apple.com/kb/DL907

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!

Finally, download and install the latest software for your printer from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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