using creative cloud, when I click on apps, I get the message 'download error '?

I didn't happen before.  Do I have to call customer service or is there another solution for this?

Hi jcsm.

Please see the thread below where this problem is solved:

MAC: creative cloud - download error - stubborn error

WIN: Follow the steps below:

1. close the creative Application of clouds (upward to the right, click the cog menu, then "leave Creative Cloud").

2. navigate to the folder /Common files/Adobe c: files(X86).

3 Rename the OOBE OOBE.old folder

4. Rename AAMupdaterInventory to AAMupdaterInventory.old

5. type %appdata%\microsoft\windows\sendto in the start menu search

-What I had to do was to go to C: > "MyUserName" > Appdata > local > adobe

6 rename the OOBE OOBE.old folder

7. Rename AAMupdater to AAMupdater.old

8. start the Desktop creative cloud

9 introduce the credentials of CC

10. Select install/update applications

Kind regards

Sheena

Tags: Adobe

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