Using the UCCX Editor
Hello everyone, I am new to UCCX scripts and I was responsible for a new project like this, and I'm stuck.
I need to create a position that when called will ask the user if there is bad weather or not, if they can hit 1 then coming to this variable in a txt file. Then, I need to have a UCCX script that monitors this txt file and if she sees the State = 1, it will then run a script that will trigger a message indicating that the weather is bad we are closed and also make calls from phone to a few customers to let them know all the bad weather and the trucks could be delayed because of this. I've been using proposed scripts, I found in any other place in the forum, but nothing helped. It's user error more than likely. Help, please.
This has been covered many times on this forum, however, the reason for such a solution always sems to be different: closure of emergency, meetings, status, etc. Basically, as a new admin, it would have been very difficult for you to know what to look for. I feel your pain, when you're so new to something, you don't even know the right key words to enter to get help. This is why I'm glad that you posted your question. I can help you.
You will need a script to manage the evolution of the weather situation, let's call it is the weather situation IVR (WSI).
Weather situation IVR
Summary
This IVR script will answer the call, ask a form of authentication information, and then play the current state of the weather to the appellant, followed to encourage a change in the status. We will need a script, a few guests, a text file format and a mechanism of authentication.
Script
Variables
String caller_input = ""
User auth_user = USER[uccxadmin]
Seting current_status = ""
Document weather_status = DOC[weather-status.txt]
Script
Start
Accept (-Triggering Contact--)
caller_input = Get Digit String (--Triggering Contact--)
Successful
Timeout
Unsuccessful
Authenticate User PIN (auth_user, caller_input)
Successful
READ_STATUS:
Set current_status = weather_status
Switch String (current_status)
1 - Rain
Play Prompt (--Triggering Contact--, P[weather-rain.wav])
2 - Sharknado
Playt Prompt (--Triggering Contact--, P[weather-sharknado.wav])
Default
Play Prompt (--Triggering Contact--, P[weather-normal.wav])
WEATHER_OPTIONS:
Menu (--Triggering Contact--, P[weather-options.wav])
1 - Rain
Set curent_status = "1"
2 - Sharknado
Set current_status = "2"
0 - Normal
Set current_status = "0"
Timeout
Goto WEATHER_OPTIONS
Unsuccessful
Goto WEATHER_OPTIONS
Upload Document (TEXT[current_status] to L[], "weather-status.txt")
Successful
Delay 3 sec
Play Prompt (--Triggering Contact--, P[changes-saved.wav])
Goto READ_STATUS
Unsuccessful
Unsuccessful
End
Guests
The guests are prepared in the example above, how much and where you put is really up to you.
Document
The document you need is a simple text file. You need it download first of all, otherwise, you will also need to build in some exceptions for when your co worker accidentally deletes the file. Also note that I use the default language here, because it wouldn't be fair for Spanish speakers if only the English language has received weather alerts.
File name
weather-status.txt
Content of the file
0
Authentication Mech
I've included one way authentication of the user so that you can download the documents. Is to use a system account and you will have to know the number of PINS. I have a document that talks about a few other methods here: https://supportforums.cisco.com/docs/DOC-35433
Then, you need to change your exsiting script to read the value of the certificate of status of time, and then, under condition to do something based on its value.
An existing Script
Summary
I will only focus on the parts that you need to add to your script, and I'm going to assume a moment, the only action you want to take is to inform the appellant of the doom headed their way. You place in your script, it's up to you.
Script
Variables
String weather_status = ""
Document weather_data = DOC[weather-status.txt]
Script
...
Set weather_status = weather_data
Switch String (weather_status)
1 - Rain
Play Prompt (--Triggering Contact--, P[weather-rain.wav])
2 - Sharknado
Play Prompt (--Triggering Contact--, P[weather-sharknado.wav])
Default
Play Prompt (--Triggering Contact--, P[weather-normal.wav])
...
And that's all. I hope this helps. I typed all this on top of my head without having everything that was actually going through a validation test. I will review my post for typos and errors in a minute. But please use it as a guide, not to rule.
Anthony Holloway
Please use the meaning of the notes to help the great content in car to the top of searches.
Tags: Cisco Support
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